Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Consultant optimizing hardware asset management processes for RSM. Collaborating with stakeholders to enhance IT Asset Management and compliance initiatives.
Responsibilities
- Analyze current hardware asset management processes and identify opportunities for optimization across the asset lifecycle
- Lead the documentation of functional designs, asset lifecycle workflows, process maps, and user stories specific to Hardware Asset Management (HAM)
- Evaluate and improve IT Asset Management (ITAM) and Service Management processes, ensuring alignment with HAM best practices and compliance requirements
- Design and implement solutions supporting asset lifecycle management, including inventory tracking, stockroom operations, procurement, and asset normalization
- Collaborate with stakeholders (procurement, finance, IT, and operations) to ensure accurate asset data, lifecycle visibility, and governance
- Act as a subject matter expert in ServiceNow HAM, advising on best practices such as asset reconciliation, contract management, and vendor integrations
Requirements
- Bachelor’s degree in Information Technology, MIS, Computer Science, or related field (or equivalent experience)
- ITIL 4 Foundation Certification or higher
- ServiceNow Certified System Administrator (CSA) certification
- 3+ years of hands-on ServiceNow experience, including experience with IT Asset Management (ITAM) or Hardware Asset Management (HAM)
- Minimum of 2–4 years of experience delivering IT consulting, integration, or managed services
- Strong understanding of CMDB, asset data models, and relationships between assets and configuration items
- Proven experience in business analysis, process mapping, and requirements gathering
- Ability to manage multiple priorities in a fast-paced, client-facing environment
Benefits
- Flexibility in your schedule
- Health insurance
- Retirement plans
- Professional development opportunities
- Discretionary bonus based on firm and individual performance
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