Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Consultant facilitating client business concepts and requirements while owning product backlog. Collaborating on project vision and ensuring client alignment with deliverables.
Responsibilities
- Facilitate discovery workshops to gain client business concepts, requirements, and alignment
- Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution
- Own the product backlog by working continuously with our clients to drive prioritization and identify dependencies that drive the development sequence
- Effectively negotiate priority of our client’s needs across our portfolio of work
- Oversee development stages by planning, refining, and reviewing all items in the sprint
- Learn the client’s business processes and anticipate their needs
- Act as primary liaison and facilitate “buy-in” from stakeholders on all major decisions and strategy resulting in clear instructions and deliverables for developers
Requirements
- 5-7 years of ServiceNow experience including ServiceNow Administrator certification
- Experience as a business analyst or systems analyst supporting the implementation and on-going administrative support for ServiceNow Modules
- 3-5 years of people and client management experience in a consultative environment
- 3 years of experience with Agile methods such as Scrum and SAFe
- Significant business analysis or systems analysis experience working in both the business and IT environment
- Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform
- Experience defining business problems, creating business strategies, or identifying business opportunities
- Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology
- Knowledge of and experience with ITIL/ITSM principles and concepts
- ITIL Foundation Certification preferred
- Familiarity with complementary IT service management frameworks, such as project management, business analysis, LeanIT, COBIT, DevOps, and Cloud Computing
Benefits
- flexibility in your schedule
- discretionary bonus based on firm and individual performance
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