ServiceNow Developer and product owner building automated platform solutions for Huron, a global consulting organization. Gathering requirements, managing backlogs, and delivering scalable ServiceNow workflows.
About the role
- ServiceNow Consultant facilitating client business concepts and requirements while owning product backlog. Collaborating on project vision and ensuring client alignment with deliverables.
Responsibilities
- Facilitate discovery workshops to gain client business concepts, requirements, and alignment
- Define goals and create/convey the vision for projects while aligning with client business objectives which translates to a roadmap for execution
- Own the product backlog by working continuously with our clients to drive prioritization and identify dependencies that drive the development sequence
- Effectively negotiate priority of our client’s needs across our portfolio of work
- Oversee development stages by planning, refining, and reviewing all items in the sprint
- Learn the client’s business processes and anticipate their needs
- Act as primary liaison and facilitate “buy-in” from stakeholders on all major decisions and strategy resulting in clear instructions and deliverables for developers
Requirements
- 5-7 years of ServiceNow experience including ServiceNow Administrator certification
- Experience as a business analyst or systems analyst supporting the implementation and on-going administrative support for ServiceNow Modules
- 3-5 years of people and client management experience in a consultative environment
- 3 years of experience with Agile methods such as Scrum and SAFe
- Significant business analysis or systems analysis experience working in both the business and IT environment
- Significant professional experience as a business analyst for an enterprise ITIL/ITSM platform
- Experience defining business problems, creating business strategies, or identifying business opportunities
- Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology
- Knowledge of and experience with ITIL/ITSM principles and concepts
- ITIL Foundation Certification preferred
- Familiarity with complementary IT service management frameworks, such as project management, business analysis, LeanIT, COBIT, DevOps, and Cloud Computing
Benefits
- flexibility in your schedule
- discretionary bonus based on firm and individual performance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior ServiceNow Developer building a unified work - order platform for Support Tech LLC’s nationwide IT field - services business. Integrating CSM, FSM, ITSM, Field Nation, and external client platforms.
EC
Développeur d’automatisation chez EDC, société canadienne de financement du commerce international. Conception et soutien de solutions UiPath, ServiceNow, Azure et Power Platform en environnement hybride.
EC
Platform Automation Developer building UiPath, ServiceNow, and Azure workflow solutions. Supporting automation delivery and operations for Export Development Canada’s global - trade mission.
Associate supporting administration and adoption of business applications for RSM's Dynamics 365 practice. Collaborating with IT and users to enhance platform operations and efficiency.
Senior Systems Integrator providing technical leadership in ServiceNow at the City of Toronto. Leading architectural direction and governance for enterprise - scale ServiceNow implementations.
ServiceNow Quality Engineer ensuring QA through the entire development lifecycle. Engage in sprint - based cycles and leverage Generative AI for efficiency.
ServiceNow Developer responsible for designing and implementing solutions on the ServiceNow platform. Enhancing service management efficiency through integration and automation within TELUS Digital.
Senior Project Manager leading high - visibility ServiceNow platform projects at iA Financial Group. Engage multidisciplinary teams, coordinate activities, and deliver solutions for digital transformation.
ServiceNow Developer with strong infrastructure knowledge implementing Discovery and CMDB solutions at Sun Life. Collaborate with cross - functional teams to ensure accurate IT asset and configuration information.