Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Consultant driving portfolio management strategy and implementation for clients in various industries. Collaborating with teams to enhance ServiceNow SPM solution delivery and governance.
Responsibilities
- Facilitate SPM-focused workshops to understand client portfolio management processes, demand intake, resource planning, and project delivery frameworks
- Define and communicate a clear SPM vision and roadmap, aligning ServiceNow SPM capabilities (Demand Management, Project Portfolio Management, Resource Management, Agile Development) with business strategy and outcomes
- Own and manage the SPM product backlog, prioritizing features such as demand intake, project tracking, capacity planning, and financial management
- Collaborate with stakeholders to identify dependencies across SPM modules (e.g., Demand → Project → Resource → Financials) and drive logical implementation sequencing
- Act as a strategic advisor to optimize portfolio visibility, investment planning, and resource utilization through SPM capabilities
- Lead sprint planning, backlog refinement, and reviews with a focus on iterative delivery of SPM solutions
- Analyze existing portfolio and project management processes to identify opportunities for improved governance, prioritization, and execution
- Serve as the primary liaison between business stakeholders and technical teams, ensuring alignment on SPM strategy, configuration, and outcomes
- Drive stakeholder adoption of standardized demand, project, and resource management processes
- Ensure delivery of scalable solutions that support enterprise portfolio management, Agile delivery, and hybrid project environments
Requirements
- 5–7 years of ServiceNow experience, including ServiceNow Administrator Certification
- Hands-on experience implementing and supporting ServiceNow SPM modules (Demand Management, Project Portfolio Management, Resource Management, Agile Development)
- Experience as a Business Analyst or Systems Analyst supporting SPM implementations and portfolio management transformations
- 3–5 years of client-facing experience in a consulting or advisory role, with strong stakeholder management skills
- 3+ years working in Agile environments (Scrum, SAFe), preferably delivering ServiceNow or SPM solutions
- Strong understanding of portfolio management, project delivery lifecycles, and resource planning
- Proven experience with project governance, demand prioritization, and portfolio reporting
- Experience with financial tracking, budgeting, and forecasting within project or portfolio management tools
- Demonstrated ability to perform business and technical requirements analysis, process mapping, and solution design
- Strong knowledge of ITIL/ITSM principles and how they align with enterprise portfolio management.
Benefits
- Flexible work arrangements
- Competitive benefits and compensation package
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