Adjudicator determining disability claim entitlements for WCB Alberta. Managing high - volume caseloads and supporting injured workers’ benefits and return to work.
About the role
- Remote Care Coordinator providing post-intake support for patients at Sailor Health. Ensuring patients feel cared for and handling administrative tasks with empathy and professionalism.
Responsibilities
- Provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.
- Ensure patients always feel cared for, informed, and supported. • Handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism.
Requirements
- Exceptional communicator. You’re clear, kind, and patient — able to translate complex information (like billing or scheduling) into reassuring, easy-to-understand guidance.
- Detail-oriented problem solver. You spot issues before they escalate, follow up without being prompted, and take pride in getting things right the first time.
- Calm under pressure. You stay composed and resourceful when juggling multiple requests, maintaining professionalism and empathy throughout.
- Tech-comfortable and adaptable. You learn new platforms quickly — whether it’s an EHR like Healthie, a messaging tool like OhMD, or scheduling and billing software.
- Mission-driven with relevant experience. You care deeply about making mental health care accessible for older adults and may come from a background in customer support, patient support, care coordination, or healthcare administration, where empathy and organization are key.
Benefits
- Remote-first team. Enjoy the flexibility of remote work while staying closely connected with a thoughtful, collaborative team rooted in purpose.
- Growth and ownership. Be part of a small, agile team where you’ll take initiative, shape key processes, and grow as we grow.
- Make someone’s day – every day. Your work helps older adults and their families feel seen, supported, and cared for.
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