Agent bilingue répondant aux utilisateurs de bornes de recharge électrique chez FLO. Diagnostiquant les incidents, gérant les escalades et soutenant les clients B2B et B2C.
About the role
- Seasonal Customer Experience Team Member supporting Saje Natural Wellness aromatherapy customers via phone, email, and live chat. Delivering personalized service and product guidance remotely from British Columbia.
Responsibilities
- Create positively outrageous customer service experiences for Community Members via phone, email, and live chat
- Respond to all inquiries with urgency and a positive, personalized, community-centric approach
- Report customer issues and observed trends to the leadership team
- Use customer service software and related systems confidently and effectively
- Achieve personal productivity and quality targets
- Collaborate with Team Members to develop effective solutions for Community Members
- Support retail staff with tools and information to provide exceptional service
- Cultivate and share aromatherapy product knowledge and understanding of Saje Natural Wellness
- Act as a brand ambassador inside and outside the Customer Experience team
- Perform additional projects, duties and assignments as required
Requirements
- 1 year of previous customer service or contact centre experience, with roles related to service and/or retail environment
- Excellent written and verbal communication skills
- Comfortable learning multiple systems and supporting customers across several communication channels
- Active listener with strong problem-solving skills and a customer-first mindset
- Ability to thrive in a fast-paced, high-volume environment while maintaining quality and professionalism
- Strong critical thinking skills with a solution- and customer-first mindset
- Adaptable, coachable and open to change
- Previous work with Gorgias, Shopify, or Yotpo is considered an asset
- History or background in sales is an asset
- Comfortable making product recommendations
- Interest in wellness, self care, and aromatherapy is an asset but not required
- Must be available a minimum of 12 hours per week for weekday and weekend shifts
- Legally eligible to work in Canada
Benefits
- Paid sick days
- Generous product discount
- Onboarding plan to ensure you’re set up for success
- Employee Assistance Program - 24/7 support, resources, and information available to you and your family
- Paid time off to ensure you're resting & recharging
- Thorough onboarding experience
- Learning and development support
- Reasonable accommodations throughout the recruitment process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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