Remote Talent Acquisition Coordinator supporting The Salvation Army’s seasonal hiring through Workday and ServiceNow. Processing hiring transactions, validating data and escalating exceptions.
Responsibilities
Review assigned ServiceNow requests for completeness and update ticket status and processing notes
Enter and update candidate, worker, position, job, organizational and hiring information in Workday
Process routine seasonal and temporary hiring transactions and monitor them through completion or handoff
Compare information across ServiceNow, Workday, templates and supporting documents
Monitor ServiceNow tickets, Workday inbox items and other work queues
Collect, organize and record required hiring documentation
Contact hiring managers, HR representatives, candidates and internal partners for missing information and routine updates
Maintain operational trackers and provide volume, completion and outstanding-item information
Identify and escalate system errors, duplicate records, process exceptions, conflicting information and overdue dependencies
Handle candidate and employee information securely in accordance with privacy and records-management requirements
Requirements
Previous experience in data entry, administration, Human Resources, recruitment coordination, customer service or high-volume transaction processing
Experience working with confidential personal or employment information
Experience working from standardized procedures, checklists or service-level requirements
Accurate and efficient keyboarding and data-entry skills
Proficiency with Microsoft Outlook, Word, Excel and Teams
Ability to learn and navigate Workday, ServiceNow and related digital tools
Ability to compare information across systems and source documents
Ability to maintain clear, complete and retrievable electronic records
Ability to use trackers, filters and basic spreadsheet functions
Professional written communication skills
Ability to follow written procedures and complete standardized workflows consistently
Willingness to understand and support the mission and purpose of The Salvation Army in Canada and Bermuda
Completion of post-secondary education in Human Resources, business administration, office administration or a related discipline is preferred
An equivalent combination of education, training and relevant experience may be considered
Benefits
Reasonable accommodation throughout the recruitment process and employment
Limited overtime or adjusted working hours may be available during peak periods, subject to advance authorization and applicable employment standards
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