Senior Help Desk Analyst providing application support for Alberta Education and Advanced Education online systems. Troubleshooting public users’ issues, managing tickets, testing fixes, and coordinating resolutions.
About the role
- IT Specialist integrating SAP and external enterprise applications at a global dairy processor. Designing, developing, and optimizing integration solutions across the organization.
Responsibilities
- Design, develop, and support enterprise-grade integrations between SAP and non-SAP systems using approved integration platforms and standards.
- Enable end-to-end business process integration across ERP, cloud applications, legacy systems, and external partners.
- Translate business and functional requirements into technical integration designs and implementation plans.
- Ensure integration solutions meet performance, reliability, security, and compliance requirements.
- Provide operational support, monitoring, troubleshooting, and root-cause analysis for integration issues.
- Contribute to the evolution of enterprise integration architecture, standards, and best practices.
- Support SAP upgrades, enhancements, cloud migrations, and digital transformation initiatives.
- Review and solidify the technical soundness and feasibility of solutions documented in the Functional Specification Documents (FSDs).
- Create and maintain the Technical Specification Designs (TSDs) that summarize the different SAP integration objects we have implemented or modified.
- Troubleshoot incidents and issues across all SAP environments including Production.
- Provide on-call production support as part of a rotational schedule, including incident triage and resolution.
Requirements
- Bachelor’s degree in computer science, Information Technology, Engineering, or related field
- SAP certifications (e.g., SAP Integration Suite, SAP CPI, SAP PO/PI, SAP BTP) are a strong asset.
- 5+ years of experience in enterprise application integration, with a strong focus on SAP environments.
- Hands-on experience integrating SAP ERP (ECC and/or S/4HANA) with cloud and on-premise applications.
- Experience supporting integrations in large, complex enterprise environments.
- Proven experience across the full integration lifecycle: design, build, test, deploy, and support.
- Experience working in Agile, DevOps, or hybrid delivery environments.
- Expertise in SAP Integration Suite (Cloud platform Integration, Integration advisor, API management, TPM, Advanced Event Mesh, Edge Integration cell), SAP PI/PO, ARIBA CIG, and SAP BTP integration services.
- Familiarity with cloud platforms (SAP BTP, Azure).
- Strong debugging and troubleshooting skills related to Interfaces.
- Strong knowledge of SAP modules and end‑to‑end business processes, including Order‑to‑Cash (OTC), Logistics (LOG), Procure‑to‑Pay (PTP), Production & Transportation Management (PTM), and Human Resources (HR).
Benefits
- Competitive salaries
- A hybrid work environment with the possibility to work from home 1 day a week
- Advantageous corporate agreements
- Full range of group insurance benefits
- Group retirement pension plan with employer contribution
- Purchase option of company stocks
- Group RRSP
- Health and wellness program in the workplace
- Assistance program for employees and their families
- Saputo products at a discounted price
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