Senior Help Desk Analyst providing application support for Alberta Education and Advanced Education online systems. Troubleshooting public users’ issues, managing tickets, testing fixes, and coordinating resolutions.
About the role
- IT Senior Manager overseeing enterprise architecture initiatives aligned with business objectives at Saputo. Leading technology strategy and governance for digital transformation in dairy processing.
Responsibilities
- Develop and maintain the enterprise architecture vision, principles, and standards to guide technology decisions
- Lead the creation of multi-year architecture roadmaps aligned with business strategy and IT priorities
- Partner with business and IT stakeholders, including Cyber Security to ensure architecture supports innovation, agility, and cost optimization
- Govern solution designs to ensure compliance with enterprise architecture principles and security requirements
- Drive adoption of modern architecture practices such as cloud-native, microservices, API-first, and event-driven architectures
- Mentor and coach architecture teams to build organizational capability and maturity in EA practices
- Translate complex technical concepts into business-friendly language for executive stakeholders
- Act as a trusted advisor to senior leadership on technology strategy and investment decisions
- Define KPIs to measure architecture effectiveness (e.g., reuse rate, compliance score, technical debt reduction)
- Report progress and maturity of EA practices to leadership
- Ensure data architecture supports analytics, AI, and regulatory needs
- Evaluate and manage relationships with technology vendors to ensure alignment with EA principles
- Participate in contract negotiations and technology selection processes
- Ensure architecture decisions comply with regulatory requirements (e.g., data privacy, cybersecurity frameworks)
- Proactively identify architectural risks and develop mitigation strategies
Requirements
- Strong ability to translate business strategy into technology architecture
- Proven leadership in managing enterprise architecture programs and teams
- Excellent communication and influencing skills to engage senior executives and technical teams
- Strategic thinker with a pragmatic approach to delivering results
- Bachelor's degree in computer science, Information Technology, Engineering, or related field (master’s preferred)
- TOGAF, Zachman, or similar Enterprise Architecture certification strongly preferred
- Cloud certification in Microsoft Azure is an asset
- Certifications in ITIL and COBIT would be highly beneficial
- 10+ years of progressive IT experience, including at least 5 years in enterprise architecture leadership roles
- Demonstrated experience in large-scale digital transformation initiatives
- Hands-on experience with cloud platforms, integration technologies, and modern application architectures
- Proven track record in developing architecture governance frameworks and standards
Benefits
- Generous and complete benefit coverage with group insurance
- Group retirement plan with employer contribution
- Telemedicine and assistance program for employees and their families
- Employee Share Ownership Plan with an employer match
- Paid Parental Leave program
- Paid time off: Sick days, floater days and volunteer day off
- Opportunity to contribute to a collective RRSP & TFSA
- Training and development programs
- Saputo Flex Program, flexible work environment (schedule/location/time off) according to department needs
- Organized activities for employees and their families
- Advantageous discounts on Saputo products
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