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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Administrator roles focusing on billing and project documentation for multinational clients. Joining Northstar Access, a leader in safe, temporary access solutions across Canada.
Responsibilities
- Prepare and issue accurate, timely invoices for complex, high-value accounts
- Ensure billing complies with customer-specific terms and documentation requirements
- Prepare and deliver ad hoc reports for customers upon request, ensuring accuracy and timely response
- Collaborate with clients to resolve billing inquiries or disputes promptly
- Process and post a variety of payments (cheques, EFTs, credit cards)
- Manage collections and follow-ups on aged receivables professionally and effectively
- Work closely with the Finance team to monitor account health and support cash flow forecasting
- Maintain accurate customer and job files, ensuring compliance with both internal and client standards
- Support project tracking, cost control, and reporting for multiple concurrent projects
- Process and verify employee timesheets for accuracy and completeness prior to billing or payroll submission
- Collaborate with sales, operations, and finance to align on project milestones and billing schedules
- Assist estimators by gathering documentation needed for bids and quotes
- Handle project setup, including account creation and insurance/clearance certificates
- Identify and help resolve yard and field issues in coordination with internal teams and external partners
Requirements
- 3+ years of experience in billing, project accounting, or accounts receivable
- Proven experience billing large, multinational clients or enterprise-level customers
- Experience in a high-growth or scaling business is highly desirable
- Post-secondary education in Accounting, Finance, or a related field
- Strong Excel skills and proficiency with Microsoft Office
- Excellent attention to detail and organization
- Strong communication and customer service skills
- Confident working independently and managing competing priorities
- Construction or manufacturing industry experience is an asset
Benefits
- Paid vacation days
- Paid sick days
- Paid flexible diversity day
- Comprehensive health, dental and vision plan
- Retirement plan with company contribution
- Professional development support
- Company incentives such as a referral program
- Team-building and social events
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LP
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