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Digital and Automation Technical Project Manager
Posted 2 months ago
About the role
- Digital and Automation Technical Project Manager facilitating healthcare IT solutions across hospitals and health systems. Collaborating with sales and technical teams to ensure successful implementation and optimization.
Responsibilities
- Partner with account managers and sales teams to support discovery, solution design, and technical validation during pre-sales engagements
- Lead or contribute to technical discovery sessions, workflow assessments, and stakeholder discussions to understand customer goals and constraints
- Translate clinical, operational, and IT requirements into practical, implementable solution designs with clear scope and delivery considerations
- Support product demonstrations, RFP/RFI responses, proposals, and Statements of Work (SOW) with a strong focus on feasibility, timelines, and dependencies
- Act as the bridge between sales and delivery by setting realistic expectations for implementation approach, effort, and outcomes
- Lead or support the end-to-end implementation of digital and automation solutions, from project kickoff through go-live and stabilization
- Develop and manage project plans, timelines, milestones, and resource coordination, ensuring alignment across internal and customer teams
- Serve as the primary technical and delivery contact for customers during implementation, guiding configuration, integration, testing, and deployment activities
- Deliver customer training, knowledge transfer, and best-practice guidance to support adoption and operational readiness
- Identify and proactively manage risks, dependencies, and change requests, escalating as needed to keep projects on track
- Support post-go-live activities, including optimization, enhancements, and identification of follow-up opportunities
- Act as a trusted advisor and customer advocate, maintaining strong relationships throughout the sales and delivery lifecycle
- Collaborate with product management, engineering, and support teams to relay customer feedback and implementation insights
- Support continuous improvement by contributing to implementation standards, templates, and best practices
- Identify opportunities for expansion, optimization, or additional automation based on customer usage and outcomes
Requirements
- 3+ years of experience in healthcare IT implementation, project management, technical consulting, or solution delivery, with exposure to pre-sales activities
- Strong understanding of healthcare IT environments, including EHRs, integrations, workflows, and regulatory considerations
- Hands-on experience managing or supporting technology deployments and customer onboarding
- Ability to translate high-level requirements into structured project plans and executable solutions
- Comfortable engaging with clinical, operational, and IT stakeholders at varying levels
- Familiarity with interoperability standards (e.g., HL7, FHIR) and digital health platforms is an asset
Benefits
- Flexible benefits plan
- Defined Contribution Pension Plan
- Registered Retirement Savings Plan matching contributions
- Competitive paid time off program including vacation, company holidays, sick leave, and parental leave
Job title
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