Field Service Technician troubleshooting heavy equipment for Liebherr in the Hawkesbury area. Working hands - on with loaders, dozers, and material handling equipment at customer sites.
About the role
- Field Service Technician providing on-demand service for various industrial equipment in Canada. Involves daily travel, troubleshooting, and customer training in safe practices.
Responsibilities
- Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines.
- Perform daily task in accordance with all Safety regulations and protocols.
- Completes all safety related training on time and to expectation.
- Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system.
- Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions.
- Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
- Technical support and training to Signode Technicians.
- Monitor and manage their schedule service calls for accuracy and completion.
- Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
- Make adjustments and test for proper operation on designated equipment assigned.
- Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment.
- Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
- Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
- Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
- Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers.
- Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals.
- Design and conduct training programs for repair and/or preventative maintenance.
- Prepare comprehensive, non-conformance reports and service bulletins.
- Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.
Requirements
- High School Degree GED required
- 1-3 years of transferable experience with electrical or mechanical background.
- Basic knowledge of Microsoft systems and general computer mobility.
Benefits
- health
- dental
- vision
- RPP and RRSP
- paid time off
- life insurance
- wellness perks
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