AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving compliance, transformation, vendor performance, and high - performing international teams.
About the role
- Payroll & Benefits Specialist managing payroll and benefits for Canadian and U.S. employees. Ensuring compliance and supporting employee inquiries at SOCi.
Responsibilities
- Prepare and process regular and off-cycle payrolls for Canadian and U.S. employees, ensuring accuracy, completeness, and proper supporting documentation.
- Review payroll data, validate employee changes, and ensure compliance with company policies and statutory requirements.
- Manage day-to-day payroll administrative activities, including employee inquiries, mail, status changes, and payroll updates.
- Support payroll-related aspects of equity administration.
- Assist with U.S. tax registration processes as needed.
- Prepare and support Canadian payroll year-end activities and reporting requirements, including WCB reporting.
- Prepare and support U.S. payroll year-end activities and reporting requirements, including WCB reporting.
- Administer employee benefits programs for U.S. and Canadian employees, including medical, dental, insurance, HSA/FSA, retirement, and related plans.
- Enroll new hires in applicable benefit plans and process employee benefit changes in a timely manner.
- Manage benefit terminations, including COBRA administration.
- Coordinate and support U.S. benefits enrollment activities.
- Serve as a point of contact for employee benefits questions and day-to-day plan administration.
- Manage 401(k) and RRSP programs, including enrollments, payroll deductions, and quarterly employer matching.
- Perform 401(k) and RRSP reconciliations and ensure accurate remittance and reporting.
- Support the annual 401(k) audit by preparing documentation and responding to requests.
- Reconcile benefits invoices and collaborate closely with Accounting to investigate and resolve discrepancies.
- Prepare recurring and ad hoc payroll and benefits reports as required.
- Maintain accurate records and documentation for payroll, benefits, and audit purposes.
- Ensure payroll and benefits processes are administered in accordance with internal controls, company policy, and applicable regulations.
- Support internal and external audits by gathering required documentation, responding to requests, and assisting with follow-up items.
- Maintain confidentiality of employee payroll and benefits information at all times.
- Maintain and manage payroll and HR systems, including UKG and Blue Marble, and troubleshoot issues as they arise.
- Identify opportunities to improve payroll and benefits processes for efficiency, accuracy, and compliance.
- Develop, update, and maintain standard operating procedures for payroll and benefits processes.
Requirements
- Minimum 2 years’ of Canadian payroll and benefits processing experience, ideally supporting both Canadian and U.S. employees.
- Experience processing regular and off-cycle payrolls.
- Knowledge of 401(k), RRSP, COBRA, HSA/FSA, and general employee benefits administration.
- Familiarity with payroll year-end processes, reconciliations, and audit support.
- Working experience with UKG.
- Strong attention to detail and high degree of accuracy.
- Strong organizational, problem-solving, and time-management skills.
- Ability to handle sensitive and confidential information with discretion.
- Strong communication skills and ability to respond effectively to employee and stakeholder inquiries.
- Proficiency in Microsoft Excel and other business systems.
Benefits
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
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Degree requirement
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