Principal Solution Architect driving strategic digital transformation initiatives for ServiceNow clients. Collaborating closely with customers and internal teams to architect innovative solutions.
Responsibilities
Lead the development and delivery of tailored assessment and service solutions
Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes
Partner with sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs)
Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals
Maintain top-level certifications and continuing education across strategic partner ecosystem
Actively participate in and speak at industry events and conferences
Produce thought leadership content, whitepapers, and internal enablement material
Build and sustain deep relationships with customers, sellers, and technology partners
Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant
Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams
Requirements
Bachelor’s degree and 10+ years delivering, architecting or selling complex technical solutions
Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings
Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments
A proven track record of success in developing high-impact, revenue-generating ServiceNow solutions
Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders
Strong coaching and mentoring abilities to support team development across sales and technical roles
Thought leadership in the form of published content, public speaking, or industry recognition.
Master’s degree in business, Technology, or a related field, a plus
Experience building go-to-market strategies or leading product/solution development in a professional services organization, a plus
Recognition as an industry expert in one or more verticals (e.g., healthcare, finance, manufacturing, retail), a plus
ServiceNow Developer and product owner building automated platform solutions for Huron, a global consulting organization. Gathering requirements, managing backlogs, and delivering scalable ServiceNow workflows.
Senior ServiceNow Developer building a unified work - order platform for Support Tech LLC’s nationwide IT field - services business. Integrating CSM, FSM, ITSM, Field Nation, and external client platforms.
Développeur d’automatisation chez EDC, société canadienne de financement du commerce international. Conception et soutien de solutions UiPath, ServiceNow, Azure et Power Platform en environnement hybride.
Platform Automation Developer building UiPath, ServiceNow, and Azure workflow solutions. Supporting automation delivery and operations for Export Development Canada’s global - trade mission.
Associate supporting administration and adoption of business applications for RSM's Dynamics 365 practice. Collaborating with IT and users to enhance platform operations and efficiency.
Senior Systems Integrator providing technical leadership in ServiceNow at the City of Toronto. Leading architectural direction and governance for enterprise - scale ServiceNow implementations.
ServiceNow Quality Engineer ensuring QA through the entire development lifecycle. Engage in sprint - based cycles and leverage Generative AI for efficiency.
ServiceNow Developer responsible for designing and implementing solutions on the ServiceNow platform. Enhancing service management efficiency through integration and automation within TELUS Digital.
Senior Project Manager leading high - visibility ServiceNow platform projects at iA Financial Group. Engage multidisciplinary teams, coordinate activities, and deliver solutions for digital transformation.
ServiceNow Developer with strong infrastructure knowledge implementing Discovery and CMDB solutions at Sun Life. Collaborate with cross - functional teams to ensure accurate IT asset and configuration information.