ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
About the role
- Principal Solution Architect driving strategic digital transformation initiatives for ServiceNow clients. Collaborating closely with customers and internal teams to architect innovative solutions.
Responsibilities
- Lead the development and delivery of tailored assessment and service solutions
- Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes
- Partner with sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs)
- Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals
- Maintain top-level certifications and continuing education across strategic partner ecosystem
- Actively participate in and speak at industry events and conferences
- Produce thought leadership content, whitepapers, and internal enablement material
- Build and sustain deep relationships with customers, sellers, and technology partners
- Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant
- Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams
Requirements
- Bachelor’s degree and 10+ years delivering, architecting or selling complex technical solutions
- Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings
- Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments
- A proven track record of success in developing high-impact, revenue-generating ServiceNow solutions
- Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders
- Strong coaching and mentoring abilities to support team development across sales and technical roles
- Thought leadership in the form of published content, public speaking, or industry recognition.
- Master’s degree in business, Technology, or a related field, a plus
- Experience building go-to-market strategies or leading product/solution development in a professional services organization, a plus
- Recognition as an industry expert in one or more verticals (e.g., healthcare, finance, manufacturing, retail), a plus
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
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