Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- Principal Solution Architect driving strategic digital transformation initiatives for ServiceNow clients. Collaborating closely with customers and internal teams to architect innovative solutions.
Responsibilities
- Lead the development and delivery of tailored assessment and service solutions
- Drive strategic customer engagements, lead visioning sessions and align technology solutions with business outcomes
- Partner with sales and delivery leaders to define go-to-market strategies, scope engagements, perform demos, create Rough Order of Magnitude (ROM’s), Statements of Work (SOWs)
- Serve as a recognized subject matter expert in ServiceNow and as a mentor to other architects and sales professionals
- Maintain top-level certifications and continuing education across strategic partner ecosystem
- Actively participate in and speak at industry events and conferences
- Produce thought leadership content, whitepapers, and internal enablement material
- Build and sustain deep relationships with customers, sellers, and technology partners
- Stay ahead of market trends and regulatory changes across verticals, advising clients on how to stay competitive and compliant
- Proactively identify and pursue strategic opportunities to educate and empower clients and internal teams
Requirements
- Bachelor’s degree and 10+ years delivering, architecting or selling complex technical solutions
- Deep ServiceNow domain knowledge and experience in DV Solutions and services offerings
- Demonstrated ability to lead cross-functional teams and complex sales cycles in large enterprise environments
- A proven track record of success in developing high-impact, revenue-generating ServiceNow solutions
- Excellent interpersonal and communication skills with the ability to influence at all organizational levels, including executive stakeholders
- Strong coaching and mentoring abilities to support team development across sales and technical roles
- Thought leadership in the form of published content, public speaking, or industry recognition.
- Master’s degree in business, Technology, or a related field, a plus
- Experience building go-to-market strategies or leading product/solution development in a professional services organization, a plus
- Recognition as an industry expert in one or more verticals (e.g., healthcare, finance, manufacturing, retail), a plus
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.
Senior ServiceNow Technical Consultant providing guidance to customers on ServiceNow processes and developing solutions. Responsible for implementation, configuration, and hands - on support with ServiceNow platforms.
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.