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About the role

  • Senior IT Manager scaling secure, repeatable IT operations across Solen Software Group’s portfolio of SaaS businesses. Building infrastructure, security, integrations, and the long-term operating model.

Responsibilities

  • Own day-to-day IT execution across Solen HQ and more than twenty operating companies
  • Diagnose and resolve complex identity, access, device, network, application, and endpoint issues
  • Complete and operate standards for Entra ID, Microsoft 365, Intune or similar MDM platforms, endpoint security, RMM, patching, device compliance, and SaaS administration
  • Design and run employee onboarding and offboarding, including hardware procurement and recovery, account provisioning and revocation, licensing, data transfer, and evidence capture
  • Maintain identity and access controls including conditional access, phishing-resistant MFA, SSO, passkeys or self-service password reset, and least-privilege administration
  • Implement Data Loss Prevention and information-protection controls
  • Establish vulnerability scanning and penetration-testing processes and track remediation to closure
  • Create and maintain incident response plans, security operating procedures, compliance reviews, and recurring risk assessments
  • Execute and improve the IT workstream of the 100-Day Integration Plan for acquisitions
  • Standardize tools and practices across operating companies while documenting justified exceptions
  • Centralize visibility into AWS, Azure, and other hosting spend and identify optimization opportunities
  • Evaluate vendors, managed services, contractors, and internal staffing
  • Document systems, configurations, decisions, runbooks, and SOPs in a shared repository
  • Provide service and risk metrics to leadership, identify recurring patterns, and improve processes
  • Recommend the long-term IT operating model, including internal capabilities, outsourcing, technology, talent, and tool consolidation
  • Deliver responsive, consistent IT service and recommendations to operating companies

Requirements

  • Five or more years of progressive responsibility across IT infrastructure, systems, security, and end-user technology in SaaS, software, or another distributed environment
  • Demonstrated experience building or materially improving IT operations in an environment with ambiguity, incomplete documentation, or rapid growth
  • Strong working knowledge of Microsoft 365, Entra ID, Windows administration, and modern endpoint management
  • Working knowledge of macOS and Google Workspace is useful
  • Experience with identity and access management, MDM, endpoint protection, RMM, networking fundamentals, incident response, vulnerability management, and compliance frameworks such as SOC 2 or ISO 27001
  • Experience supporting acquisitions, multiple business entities, or distributed teams is preferred
  • Experience evaluating managed services, vendors, cloud or hosting costs, and build-versus-buy decisions is preferred
  • Leadership or team-building experience is useful, but current hands-on capability and sound judgment matter more than having managed a large team
  • Broad, hands-on IT capability across identity, endpoints, SaaS administration, networking fundamentals, cybersecurity, device lifecycle, monitoring, troubleshooting, and basic scripting or automation
  • Ability to assess ambiguous environments, prioritize work, execute, and adjust based on evidence
  • Practical business and security judgment
  • Commercial judgment and focus on cost-effective, high-quality solutions
  • Ability to challenge assumptions constructively and operate with appropriate independence
  • Clear communication with technical and nontechnical stakeholders
  • Ability to influence operating companies without relying on positional authority

Benefits

  • Meaningful autonomy
  • Direct access to leadership
  • Opportunity to build durable systems
  • Opportunity to shape IT operations across a growing software group
  • Opportunity to help determine the future IT team and operating model

Job title

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

AWSAzureCloudCyber SecurityMacOS

Location requirements

RemoteUnited States

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