Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow HRSD Senior Specialist configuring and developing HRSD solutions at Sonova, collaborating with IT and HR stakeholders for effective implementations.
Responsibilities
- Configure and develop HRSD workflows, business rules, catalog items, and user interfaces
- Administer and maintain the ServiceNow HRSD platform
- Partner with IT developers to ensure alignment between HRSD and ITSM modules
- Gather requirements from HR stakeholders and design effective solutions
- Troubleshoot and resolve incidents to ensure system stability
- Maintain documentation and provide training to HR users
- Ensure compliance with ServiceNow governance, security, and best practices
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Human Resources, or related field
- Minimum 3 years of ServiceNow experience, ideally HRSD or ITSM
- ServiceNow Certified System Administrator (CSA) required
- HRSD Implementation Specialist certification preferred
- Strong problem-solving skills and ability to work independently
- Excellent communication skills with both technical and non-technical stakeholders
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
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