Health & Safety Manager leading risk reduction, audits, and compliance across TJX Canada’s Western Canadian retail stores. Partnering with operational leaders to strengthen safety culture and incident prevention.
About the role
- Resource Manager optimizing North American staffing, utilization, and workforce planning. Advising an advisory and IT implementation firm on resource strategy and operational performance.
Responsibilities
- Lead resource planning and staffing activities across North America
- Recommend staffing solutions based on skills, experience, availability, development goals, and business priorities
- Manage resource requests while balancing client demands, workforce capacity, and business objectives
- Monitor utilization, workload distribution, and realization metrics
- Manage bench resources by aligning consultants with upcoming opportunities, certifications, and strategic initiatives
- Partner with global resource management teams to maximize capacity and operational efficiency
- Analyze workforce trends, utilization data, and business forecasts for strategic staffing decisions
- Identify capability and skill gaps and recommend solutions for future business needs
- Provide leadership with insights on resource risks, shortages, and capacity constraints
- Partner on certification planning and workforce readiness initiatives
- Establish and maintain resource management best practices
- Support cross-practice and cross-region staffing initiatives
- Enhance resource planning systems and processes
- Maintain data integrity and compliance across resource management tools
- Develop and manage reporting dashboards and workforce analytics
- Build partnerships with Delivery, Sales, Operations, and People teams
- Advise leaders on workforce planning, utilization, and staffing strategies
- Coach and mentor junior Resource Managers
- Deliver training on resource management tools, processes, and best practices
- Lead staffing discussions and influence decisions using data and business insights
- Partner with Talent Acquisition and business leaders on current and future hiring needs
- Support scalable, flexible, and multi-skilled workforce planning initiatives
Requirements
- Bachelor's Degree in Business Administration, Human Resources, Management, or equivalent experience
- 5-8 years of experience in Resource Management, Workforce Planning, PMO, Consulting Operations, or a similar function
- Proven experience balancing competing priorities across multiple stakeholders, teams, and geographies
- Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations
- Advanced proficiency with Excel, PowerPoint, Salesforce, Certinia/FinancialForce, and Anaplan
- Exceptional communication, relationship-building, conflict resolution, and problem-solving skills
- Resource Management Certified Professional (RMCP) certification preferred
- Project Management certification (PMP or equivalent) preferred
- Experience within a professional services, consulting, or technology organization preferred
Benefits
- Equal Employment Opportunity
- Reasonable accommodation for applicants with physical and/or mental disabilities
- Employee Resource Groups (ERGs): CRE (Cultural Race and Ethnicity), Women Elevate, PROUD and Mental Wellness Alliance
- Inclusive workplace culture focused on trust and belonging
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