About the role

Field Service Engineer installing, repairing, and troubleshooting Fluidigm life sciences instruments across Canada. Delivering customer service through technical support, qualification, and extensive field travel.

Responsibilities

Install, repair, maintain, and perform qualification services on Fluidigm systems at customer sites.
Troubleshoot instrument hardware and software under challenging conditions.
Identify product and process improvement opportunities and communicate them.
Use the customer management tool to track work orders, manage parts inventory, and complete administrative tasks.
Travel approximately 50% of the time on a scheduled and unscheduled basis.
Work independently and contribute as a member of the Field Services team.
Support high-value service projects and travel outside the assigned coverage territory when required.
Act as the primary point of contact for customers on technical and service issues.
Deliver exceptional service and contribute to total customer satisfaction.

A BS in Science or Engineering discipline with five years of industry experience in the service or support of life science instruments.
Substantial working knowledge of optical, electrical and mechanical sub-systems.
Expertise in employing root cause analysis and corrective action methodologies.
Excellent verbal and written communication skills.
Experience supporting mass spectrometry instrumentation, preferred.
Salesforce.com familiarity, preferred.
Ability to travel approximately 50% of the time, including scheduled and unscheduled travel.
Ability to work independently and as a member of the Field Services team.
Ability to travel outside the assigned coverage territory when required.

Inclusive and barrier-free recruitment process
Accommodation during the recruitment process for applicants with accessibility needs
Equal opportunity employment