LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
SP
Incentives and Recognition Project Manager
Posted 3 months ago
About the role
- Incentives and Recognition Project Manager at Staples Promotional Products. Managing customer accounts to deliver impactful incentive and recognition solutions while driving engagement and loyalty.
Responsibilities
- Act as the primary internal lead for assigned incentive and recognition customer accounts, partnering with field sales to deliver on customer objectives
- Manage all facets of client program execution, balancing customer budgets, service models, and profitability goals
- Build and maintain strong customer relationships by identifying opportunities and delivering customized, data‑driven solutions
- Analyze and manage margin targets, product assortments, pricing, inventory, and SKU counts to maximize profitability
- Develop and present client product selections using advanced tools, data, and merchandising insights
- Create and execute marketing and merchandise plans that drive customer engagement and revenue growth
- Support incentive site sales, trade shows, and branded merchandise initiatives
- Ensure SLA compliance and oversee the end‑to‑end customer experience in collaboration with call center and support teams
- Participate in customer business reviews and contribute to continuous improvement initiatives across service and retention efforts
- Identify opportunities to expand global services and support international incentive and recognition programs
Requirements
- 3+ years of project management experience
- Demonstrated ability to manage multiple projects simultaneously and meet deadlines
- Excellent business communication skills (written and verbal)
- Strong professional judgment and relationship‑management capabilities
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Flexibility to travel as required based on account needs
- Bachelor’s degree preferred
- Formal project management training a plus
- Advanced Excel skills, including pivot tables, filtering, and lookups
- Experience managing programs within a SaaS-based environment
- Experience supporting customer‑facing programs, incentive platforms, or promotional product solutions
- Exposure to international or multi‑regional customer programs
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!
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LP
Sr. Project Manager
LinkedIn Recruiter Post
Our top 5 banking client is looking for a Sr. Project Manager for a contract role in downtown Toronto, requiring 3 days/week onsite.
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