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Incentives and Recognition Project Manager

at Staples Promotional Products

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About the role

  • Incentives and Recognition Project Manager at Staples Promotional Products. Managing customer accounts to deliver impactful incentive and recognition solutions while driving engagement and loyalty.

Responsibilities

  • Act as the primary internal lead for assigned incentive and recognition customer accounts, partnering with field sales to deliver on customer objectives
  • Manage all facets of client program execution, balancing customer budgets, service models, and profitability goals
  • Build and maintain strong customer relationships by identifying opportunities and delivering customized, data‑driven solutions
  • Analyze and manage margin targets, product assortments, pricing, inventory, and SKU counts to maximize profitability
  • Develop and present client product selections using advanced tools, data, and merchandising insights
  • Create and execute marketing and merchandise plans that drive customer engagement and revenue growth
  • Support incentive site sales, trade shows, and branded merchandise initiatives
  • Ensure SLA compliance and oversee the end‑to‑end customer experience in collaboration with call center and support teams
  • Participate in customer business reviews and contribute to continuous improvement initiatives across service and retention efforts
  • Identify opportunities to expand global services and support international incentive and recognition programs

Requirements

  • 3+ years of project management experience
  • Demonstrated ability to manage multiple projects simultaneously and meet deadlines
  • Excellent business communication skills (written and verbal)
  • Strong professional judgment and relationship‑management capabilities
  • Proficiency with Microsoft Word, Excel, and PowerPoint
  • Flexibility to travel as required based on account needs
  • Bachelor’s degree preferred
  • Formal project management training a plus
  • Advanced Excel skills, including pivot tables, filtering, and lookups
  • Experience managing programs within a SaaS-based environment
  • Experience supporting customer‑facing programs, incentive platforms, or promotional product solutions
  • Exposure to international or multi‑regional customer programs

Benefits

  • Inclusive culture with associate-led Business Resource Groups
  • Vacation Allotment and Holiday Schedule
  • Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

Job title

Project Manager

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridVaughanCanada

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