Digital Support Automation Engineer shaping Element Fleet Management’s enterprise digital support and workflow automation platform. Governing architecture, standards, AI evaluation, and cross - functional technical initiatives.
About the role
- Intelligent Automation Developer designing and developing automation solutions for Customer Experience operations. Collaborating with EMEA Business Intelligence and Canadian leadership in a hybrid work environment.
Responsibilities
- Design and develop intelligent automation solutions using robotic process automation (RPA), low-code tools, and approved AI capabilities.
- Build workflow-based and event-driven automations that standardize processes and reduce manual handling across Customer Experience operations.
- Create automation-enabled apps or user interfaces that guide users through streamlined business workflows.
- Implement AI-assisted patterns (such as routing, classification, and human-in-the-loop steps) where governed and appropriate.
- Select the right approach (RPA, low-code, or AI) based on process complexity, risk, and scalability.
- Integrate automations with enterprise applications, data sources, and cloud services to enable secure, reliable data movement.
- Test solutions through unit testing and support system testing, integration testing, user acceptance testing, and post-deploy hypercare.
- Monitor production automations, troubleshoot failures with root cause analysis, and maintain runbooks, build notes, and documentation to support adoption and ongoing operations.
Requirements
- University degree or college diploma in a related discipline.
- Minimum 4 years of experience in intelligent automation, automation engineering, RPA, or low-code development roles (such as UiPath, Microsoft Power Automate, Power Apps, or equivalent technologies).
- Experience working with Microsoft Azure resources used for automation solutions (for example, Azure Logic Apps, Azure Functions, Azure Automation, Service Bus, Storage Accounts, Key Vault, and Azure Monitor/Application Insights).
- Platform certification in an automation or low-code technology (for example, UiPath or Microsoft Power Platform) preferred.
- Bilingual (French).
- Experience working in enterprise or regulated environments.
- Experience in the medical device industry.
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