Bilingual Senior Service Representative supporting BMO’s lending operations and loan servicing. Processing transactions, documentation, reports, and stakeholder requests for banking clients.
About the role
- Disability Case Manager assessing and managing disability claims while supporting Canadians in their health recovery journey. Collaborating with clients, employers, and healthcare providers in a hybrid role.
Responsibilities
- Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
- Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
- Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
- Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
- Build strong, trust-based relationships with clients, employers, and healthcare providers.
- Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.
Requirements
- Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.
- 3-5 years of professional experience, ideally in healthcare or case management
- Strong analytical and decision-making skills
- Resilience and adaptability in fast-paced, emotionally complex situations
- Comfort with digital tools and multiple platforms
- A collaborative, team-first mindset
- Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)
- Bachelor’s degree in Healthcare, Kinesiology or Business
Benefits
- A comprehensive training program and continuous learning opportunities
- A supportive, inclusive, and purpose-driven culture
- Competitive compensation, benefits, and wellness programs
- Opportunities for career growth and internal mobility
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