Manager, Communications, Creative and Experience Strategy

Posted 4 weeks ago

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About the role

  • Sun Life communications manager leading creative, engagement, and advisor experience strategies for signature events. Managing teams, stakeholders, vendors, budgets, and event technology.

Responsibilities

  • Develop and execute integrated communications, creative, and engagement strategies for recognition programs, conferences, events, and business initiatives
  • Own end-to-end engagement strategy for signature events
  • Develop event themes, strategic messaging frameworks, storytelling approaches, executive communications, scripts, recognition programming, and multimedia experiences
  • Measure and evaluate communications, engagement, and event effectiveness using insights and data
  • Draft business content for signature events with the Consulting team
  • Provide creative leadership for event-related communications, digital experiences, presentations, video productions, on-site branding, and print collateral
  • Review and approve communications, creative concepts, copy, and design for business, brand, accessibility, and audience alignment
  • Lead and develop the Communications & Creative team through direction, coaching, performance management, and professional development
  • Establish priorities and allocate resources across concurrent projects
  • Partner with Event, Recognition, Distribution, Consulting, and senior leadership teams
  • Lead planning and execution of high-profile advisor recognition and business events
  • Identify, evaluate, and implement event technology, digital engagement tools, attendee experience platforms, and emerging communication channels
  • Develop and maintain process documentation and operating procedures
  • Lead vendor and agency relationships, including contracts, negotiations, and performance oversight
  • Oversee communications and creative budgets, forecasting, cost management, vendor approvals, and savings opportunities
  • Ensure compliance with legal, risk, privacy, accessibility, and regulatory requirements
  • Manage departmental budgets, project expenditures, contracts, and resources

Requirements

  • Demonstrated ability to build and influence relationships across business units, vendors, and senior leadership
  • Experience leading complex, cross-functional initiatives with multiple stakeholders and competing priorities
  • Proven budget management experience, including forecasting, vendor management, contract oversight, and financial stewardship
  • Strong leadership, coaching, facilitation, and presentation skills
  • Experience developing integrated communications and engagement strategies for events, recognition programs, and business initiatives
  • Strong strategic thinking and analytical skills
  • Ability to lead through change, navigate ambiguity, and drive innovation, process improvement, and operational effectiveness
  • Demonstrated success managing multiple priorities while maintaining compliance and achieving business objectives
  • Experience developing governance frameworks, processes, documentation, and tools
  • Experience developing high-performing teams and partnerships
  • A university degree in journalism, advertising, marketing or communications
  • Bilingualism in English and French is an asset
  • 5 or more years’ experience leading complex marcom strategy creation and execution
  • Prior experience with copywriting, design, or production in an agency environment is an asset
  • Prior project management experience, with a focus on creative direction

Benefits

  • A friendly, collaborative and inclusive culture
  • A collaborative and interactive team environment
  • Developing the next greatest digital experience
  • Working together, sharing common values and encouraging growth & achievement
  • Joining a reputable organization with over 150 years of history
  • Certified Great Place to Work in Canada in 2026
  • Hybrid work arrangement with flexibility to work from the office and virtually
  • Incentive plans for eligible employees, subject to individual and company performance
  • Accommodation support in the application process

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$80,000 - CA$128,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridTorontoCanada

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