Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals. Supporting Postmedia’s Canadian news media brands and local market partnerships.
About the role
- TAM Leader scaling technical account management across Supabase’s global Postgres development platform. Coaching TAMs, owning portfolio coverage, and leading strategic escalations.
Responsibilities
- Own the health, direction, and performance of the Technical Account Management function
- Hire, onboard, coach, and develop TAMs
- Run 1:1s and development plans; provide feedback on account plans, QBRs, and escalations
- Build and maintain repeatable technical playbooks
- Set standards for technical depth, proactivity, and communication
- Own coverage for named and partner-mapped accounts
- Review and rebalance account assignments quarterly
- Resolve coverage gaps and approve discretionary assignments and cap exceptions
- Ensure every account has an accountable technical owner
- Audit onboarding, architecture validation, configuration guidance, adoption milestones, environment reviews, and risk tracking
- Act as the escalation layer for complex, high-impact, or multi-stakeholder issues
- Coordinate major incidents across support, engineering, and success
- Own the Named Account Escalation SLA sequence and ensure root-cause and preventative actions are completed
- Align account plans with customer roadmaps and engage on strategic capacity, architecture, and growth planning
- Represent aggregated customer patterns to engineering and product
- Partner with Sales, Success, and Partnerships leadership on account health, retention, and coverage
- Track coverage, team health, adoption, incidents, customer satisfaction, retention, QBR completion, and account-plan quality
Requirements
- Technical depth in database internals, scalability, security posture, and infrastructure tradeoffs
- Experience hiring, coaching, and growing a technical team
- Ability to assess coverage across 100+ accounts and a partner book
- Experience coordinating high-severity, multi-stakeholder incidents
- Ability to influence engineering, product, sales, and partnerships leadership
- Clear executive and technical communication
- Understanding of retention and expansion, including aggregate NRR
- Background in engineering, SRE, or technical consulting
- Track record of leading a technical customer-facing team
- Experience with Admin Studio, Grafana, Hex, pgAdmin, HubSpot, and Notion
Benefits
- Fully remote work from anywhere in the world
- WeWork membership or co-working allowance usable anywhere in the world
- ESOP (equity ownership)
- Health insurance: 100% covered for employees and 80% for dependents, wherever you are
- Annual company off-sites
- Flexible, asynchronous work
- Annual education allowance for courses, books, conferences, or other learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals for Canadian news media company Postmedia. Coordinating partners, campaigns, assets, and contractual fulfillment.
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