ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- ServiceNow Developer responsible for designing and enhancing ServiceNow solutions. Supported by global teams, ensuring platform stability and extensive collaboration.
Responsibilities
- Design, develop, configure, and enhance ServiceNow solutions in alignment with platform architecture and standards
- Support end-to-end feature delivery, including development, unit testing, deployment support, and post-release stabilization
- Implement enhancements, fixes, and configuration changes based on business and release requirements
- Ensure adherence to ServiceNow best practices, coding standards, and governance guidelines
- Provide ongoing O&M support to ensure ServiceNow platform stability and availability
- Troubleshoot, analyze, and resolve incidents, defects, and service requests within defined SLAs
- Perform root cause analysis for recurring issues and recommend corrective and preventive actions
- Support platform upgrades, patching, and routine maintenance activities
- Work closely with business stakeholders to understand requirements
- Provide technical support and guidance to product owners and stakeholders
- Collaborate effectively with global teams to coordinate development, testing, and support activities
- Maintain technical documentation, configurations, and operational runbooks
- Participate in code reviews, defect triage, and release readiness activities
Requirements
- Minimum 5 years of ServiceNow experience, including custom development and configuration
- At least 2 years of experience with ServiceNow GRC/IRC
- Strong ServiceNow scripting experience using JavaScript, HTML, CSS, XML, and REST/SOAP web services
- Experience with Business Rules, Script Includes, UI Actions, and other scripted components of ServiceNow
- Experience customizing the ServiceNow UI and Service Portal using UI Pages, CMS, CSS, and Service Portal widgets
- Working knowledge of integrations and data migrations
- Strong understanding of ITIL processes
- Solid knowledge of ServiceNow administration settings with deep functional and technical expertise across the platform
- Experience delivering medium to large-scale ServiceNow implementations
- Ability to work effectively in an agile environment with continuous feedback
- Demonstrated ability to troubleshoot and resolve complex technical issues
- Comfort working under pressure in a fast-paced environment
Benefits
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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