Desjardins product administration technician supporting specialized financial products and client accounts. Researching processes, preparing technical guidance, and implementing new tools.
About the role
- Contracts Administrator managing contracts, invoicing, accounts receivable, and collections for Civeo’s workforce accommodation services. Ensuring billing accuracy, contract compliance, reconciliations, and customer support.
Responsibilities
- Establish, maintain, and update records of all correspondence and documentation related to contract activities, ensuring contract files and databases remain accurate, complete, and up to date.
- Review, administer, and ensure contracts are complete, finalized, and maintained in accordance with company policies and contractual requirements.
- Assist with processing customer credit applications, obtaining and tracking credit references, maintaining credit files, and monitoring updates.
- Prepare, review, and issue customer invoices in accordance with contract terms and company procedures, ensuring billing accuracy and timely invoicing of services provided.
- Respond to customer inquiries regarding invoices, account status, payment history, and billing discrepancies, while providing exceptional customer service.
- Reconcile customer accounts, investigate invoice and payment discrepancies, and collaborate with internal stakeholders to resolve issues promptly.
- Monitor accounts receivable portfolios, follow up on outstanding balances, support collection efforts, and maintain positive customer relationships.
- Collaborate with operations, accounting, and project teams to ensure accurate billing, contract compliance, and revenue recognition.
- Assist with month-end accounts receivable reporting, reconciliations, and preparation of reports, analyses, and other financial or contract-related documentation as required.
- Develop and maintain strong working relationships with customers, vendors, and internal stakeholders across the organization.
- Contribute to team initiatives and projects, ensuring tasks are completed on time and to a high standard of quality.
- Provide backup support for team members within the Contracts and Accounts Receivable department during vacations, absences, or peak workload periods.
- Perform other duties, special projects, and responsibilities as assigned.
Requirements
- Post-secondary education in Business Administration, Accounting, Finance, or a related field.
- Minimum four (4) years of experience providing administrative support in contract administration, accounts receivable, billing, collections, or a related role.
- Ability to read, write, interpret, and administer contracts, with a sound understanding of the business and accounting implications of contractual provisions.
- Experience with accounts receivable, invoicing, collections, account reconciliation, and billing processes.
- Understanding of accounting principles, billing procedures, and financial reporting requirements.
- Strong analytical and problem-solving skills with the ability to identify, investigate, and resolve account discrepancies.
- Proficiency with Microsoft Office applications, including intermediate or advanced Excel and Word skills.
- Experience with JD Edwards (JDE) or other ERP systems is considered an asset.
- Excellent time management skills with the ability to prioritize multiple assignments and meet deadlines in a fast-paced environment.
- Strong sense of urgency, attention to detail, and exceptional organizational skills.
- Demonstrated ability to work independently and collaboratively within a team environment.
- Excellent interpersonal, verbal, and written communication skills, with a strong customer service focus.
- Ability to manage competing priorities and handle multiple tasks efficiently and accurately.
Benefits
- Flexible Hybrid Work Schedule (In-office minimum 3 days every other week, based on current company policy) work hours 8:00am – 4:30pm
- Comprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage
- Health or Personal Spending Account
- Employee & Family Assistance Program (EFAP)
- RRSP/DPSP Match Program
- Professional Development
- Convenient On-site Parking
- Employment equity and diversity and inclusion practices
Job title
Job type
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Salary
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Degree requirement
No Education Requirement
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