Forward Deployed Engineer helping strategic customers adopt Tailscale’s secure networking software. Providing onboarding, technical support, QBRs, troubleshooting, and customer success guidance.
About the role
- Billing Engineer developing billing integration and managing financial systems at Tailscale. Collaborating with teams to enhance the end-to-end billing experience while ensuring high availability and data integrity.
Responsibilities
- Work as part of a team of engineers to design, build, test, and document core billing software components.
- Integrate with third-party billing platforms (e.g., Stripe, Metronome) as needed.
- Develop metering, pricing, and rating logic for usage-based and subscription billing models.
- Ensure accurate tracking and reporting of customer usage data.
- Monitor and maintain billing systems to ensure high availability and data integrity.
- Build automation tools for recurring billing tasks, reconciliation, and reporting.
- Collaborate with product, sales, and finance teams to support custom billing requirements.
- Work closely with finance, product, support, and engineering teams to support accurate billing, revenue reporting, and customer inquiries.
- Act as a technical expert in billing-related discussions and planning.
- Champion engineering excellence by driving code quality, architectural reviews, and design documentation.
- Provide technical leadership and mentorship to other engineers, fostering a culture of learning and knowledge sharing.
- Establish observability, alerting, and error handling across the billing pipeline to ensure high availability and responsiveness.
- Lead incident response and root cause analysis for billing-related issues.
Requirements
- Experience in backend software engineering, with a strong focus on billing, payments, or financial systems.
- Deep knowledge of SaaS billing models, including subscriptions, usage-based pricing, proration, discounts, and entitlements.
- Proven experience integrating with third-party billing platforms such as Stripe, Metronome, Orb, Zuora, etc, or building custom billing systems.
- Experience designing and managing distributed systems, microservices, and event-driven architectures.
- Proficient with SQL and data modeling, especially for financial and usage data.
- Solid understanding of APIs and experience building or integrating internal billing APIs.
- Strong proficiency in Go, or comfortable writing production-quality code in another language and eager to work with Go.
- Flexibility to adjust to the dynamic nature of a startup.
- Excellent written and verbal communication skills.
Benefits
- An inclusive, flexible environment where you can be your authentic self.
- A competitive total compensation package.
- Comprehensive group benefits with no waiting period.
- Remote first company.
- Employer-funded retirement contributions.
- Connect with other Tailscalars IRL.
- Support for your personal and professional development.
- Paid time off and a healthy work-life integration.
- A build-your-own home office setup.
- Paid parental leave program
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