Senior I&C Engineer designing CANDU instrumentation and control systems for AtkinsRéalis, a Canadian nuclear engineering services company. Producing specifications, assessments, design documents, and engineering drawings.
About the role
- Forward Deployed Engineer supporting strategic customers using Tailscale’s secure networking platform. Driving onboarding, technical adoption, troubleshooting, and product feedback across customer and internal teams.
Responsibilities
- Lead and manage onboarding for new strategic customers, providing training and resources for long-term success
- Provide technical support across Tailscale's platform, including configuration, integration, troubleshooting, and issue resolution
- Conduct quarterly business reviews to assess usage, success metrics, and future goals
- Identify opportunities for deeper customer engagement and horizontal expansion
- Build customer relationships as a trusted advisor and recommend best practices based on use cases and business outcomes
- Relay customer feedback and insights to product and engineering teams
- Collaborate with sales, product, engineering, and support teams to ensure smooth handoffs and customer success
- Develop and maintain technical documentation, FAQs, and customer self-service guides
Requirements
- 6+ years in a technical role, including at least 2 years of customer-facing experience
- Experience working with enterprise customers in a consultative capacity
- Strong understanding of networking, VPNs, and security principles
- Experience with cloud infrastructure including AWS, GCP, and Azure
- Experience with Docker, Kubernetes, and other DevOps technologies
- Prior customer-facing technical experience as a Technical Support Engineer, Solutions Engineer/Architect, or Customer Success Engineer at a SaaS company
- Ability to explain complex technical concepts to audiences ranging from non-technical stakeholders to engineers
- Strong written and verbal communication skills
- Analytical mindset and troubleshooting skills
- Ability to manage multiple customer accounts, prioritize tasks, and keep projects on track
- Strong time management and organizational skills
- Ability to collaborate cross-functionally with product, sales, and engineering teams
Benefits
- An inclusive, flexible environment where you can be your authentic self
- Competitive total compensation package including a base salary, equity incentive plan and variable commission for quota-based roles
- Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for you and your family
- Fully remote work environment
- Virtual and in-person social events
- Corporate co-working program
- Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation
- Annual company retreat and team off-sites
- $1500 USD annually for professional development
- Mentorship, coaching, and internal promotion opportunities
- Flexible paid time off program
- Company-owned laptop (Mac or PC)
- Monthly home internet reimbursement
- $500 USD workstation customization allowance
- Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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