ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
TD
ServiceNow Business Process Champion – Workflows, Integrations, Innovation
Posted 3 days ago
About the role
- ServiceNow Business Process Champion ensuring the platform solves business problems. Leading collaboration between ServiceNow technical teams and business stakeholders in TD.
Responsibilities
- Lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes
- Convert business requests into structured, detailed stories and functional specifications
- Market, communicate and utilize platform features and functions to meet business needs
- Lead business acceptance testing to ensure technical delivery meets business needs
- Act as a "super user" to train business staff on designed solutions and drive adoption
- Define and monitor success metrics for business stakeholders
Requirements
- 3-5 years' experience as Business Analyst, Process Consultant, or Project Manager
- 3+ years' experience with the ServiceNow Platform (ITSM, Service Catalog, Workflows, Integrations, APIs, Now Assist, Process Mining)
- Deep understanding of Agile/Scrum and NowCreate methodologies
- Strong grasp of ITIL v4 Frameworks
- Proven ability to communicate effectively, facilitate workshops between business & technical resources
- Strong technical writing/documentation skills
- Required Certifications: Certified System Administrator (CSA), Certified Practitioner Business Process Analyst (BPA)
- Preferred Certifications: Certified ServiceNow Platform Owner (CPO) and ITIL v4
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
ServiceNow Junior Developer part of agile team for custom applications and OOB modules implementations. Collaborate in developing and configuring ServiceNow solutions.
ServiceNow Developer responsible for CMDB solutions and integrations at Sun Life. Collaborating with cross - functional teams to enhance IT asset management processes.
Principal Technical Consultant providing architecture and implementation services for ServiceNow customers. Leading process re - engineering, documentation, and technical oversight for projects.
ServiceNow Developer responsible for designing and enhancing ServiceNow solutions. Supported by global teams, ensuring platform stability and extensive collaboration.
ServiceNow Architect designing solutions for the ServiceNow platform for Digital Realty. Responsible for overall design and documentation of large - scale enterprise applications to enhance business value.
ServiceNow Architect designing advanced solutions for workflows and integrations at TD. Leading efforts in automation and platform evolution to meet business objectives.
Senior Business Analyst managing ServiceNow platform administration for a Canadian IT solutions company. Collaborating with clients to implement business technology solutions.
Quality Assurance Analyst engaging with ServiceNow modules and integrations in a remote consulting setting. Focused on ensuring high - quality software applications and client satisfaction.
Senior ServiceNow Consultant at Jolera responsible for overseeing ServiceNow implementations and client engagements. Collaborating with enterprise clients and driving scalable platform strategies.