Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
TD
ServiceNow Business Process Champion – Workflows, Integrations, Innovation
Posted 3 months ago
About the role
- ServiceNow Business Process Champion ensuring the platform solves business problems. Leading collaboration between ServiceNow technical teams and business stakeholders in TD.
Responsibilities
- Lead workshops to map current processes and design workflows to leverage ServiceNow capabilities to meet business outcomes
- Convert business requests into structured, detailed stories and functional specifications
- Market, communicate and utilize platform features and functions to meet business needs
- Lead business acceptance testing to ensure technical delivery meets business needs
- Act as a "super user" to train business staff on designed solutions and drive adoption
- Define and monitor success metrics for business stakeholders
Requirements
- 3-5 years' experience as Business Analyst, Process Consultant, or Project Manager
- 3+ years' experience with the ServiceNow Platform (ITSM, Service Catalog, Workflows, Integrations, APIs, Now Assist, Process Mining)
- Deep understanding of Agile/Scrum and NowCreate methodologies
- Strong grasp of ITIL v4 Frameworks
- Proven ability to communicate effectively, facilitate workshops between business & technical resources
- Strong technical writing/documentation skills
- Required Certifications: Certified System Administrator (CSA), Certified Practitioner Business Process Analyst (BPA)
- Preferred Certifications: Certified ServiceNow Platform Owner (CPO) and ITIL v4
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.
Senior ServiceNow Technical Consultant providing guidance to customers on ServiceNow processes and developing solutions. Responsible for implementation, configuration, and hands - on support with ServiceNow platforms.
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.