Senior Customer Experience Manager scaling DTC ecommerce support, fulfillment, and AI automation. Leading international teams and improving customer operations through data - driven systems.
About the role
- Part-time Customer Experience Associate processing transactions and recommending banking solutions at TD Canada Trust branches. Serving customers across the Greater Toronto Area.
Responsibilities
- Process financial transactions including deposits, withdrawals, and bill payments
- Understand and determine customer needs and recommend suitable banking solutions
- Respond to and resolve customer concerns, escalating non-standard activities as necessary
- Achieve assigned goals and business objectives by promoting banking solutions
- Complete business processes in a timely and accurate manner
- Connect personally with customers and advise them on banking solutions and processes
- Promote team effectiveness and participate in personal performance development
- Keep coworkers updated on routine activities
- Deliver quality customer experiences
- Recommend operational improvements to achieve operational excellence
Requirements
- High School diploma and/or 1+ years of relevant experience
- Strong administration, organizational, planning and time management skills
- Hands on knowledge of MS Office (Word, Excel, and Outlook) and internet
- Ability to exercise initiative and be accurate and detail oriented
- Ability to handle several tasks and changing priorities
- Established customer experience skills
- Ability to communicate verbally and in writing with different people in a calm, courteous, and effective manner
- Undergraduate degree or equivalent is an asset
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support throughout the interview process
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