Process improvement consultant guiding IT transformation for Wepoint’s business and public - sector clients. Optimizing processes, change adoption, governance, and performance measurement.
About the role
- Operations Officer III executing complex transactions, risk controls, and process improvements for TD’s Personal & Commercial Banking operations. Supporting partners, teams, and service delivery.
Responsibilities
- Execute complex transactions and overrides accurately, on time, and within established guidelines and SLAs
- Refer or escalate processing and operational issues to appropriate functions or partners
- Identify opportunities to improve service delivery
- Analyze process drivers and root or systemic causes of cross-functional operational issues; interpret findings and make recommendations
- Support inbound and outbound partner requests and perform authorized adjustments
- Prioritize and complete workload to meet service and productivity SLAs
- Maintain knowledge of internal and industry regulations, trends, emerging issues and risks
- Support development and implementation of standards, policies, procedures and risk-mitigation solutions
- Contribute to presentations and communications for management or broader audiences
- Identify and manage risks and resolve escalated non-standard, high-risk issues
- Support change management projects and document new processes
- Lead and participate in process improvements and determine solutions supporting business growth
- Participate as a team member and promote service, quality, innovation and teamwork
- Build operations knowledge, share ideas and transfer knowledge across teams and partners
- Provide training, coaching and guidance to team members
- Participate in performance management, development and cross-training activities
- Communicate relevant issues, project progress and day-to-day information
- Act as a brand ambassador for TD internally and externally
Requirements
- Undergraduate degree/ college diploma preferred and/or 1+ year relevant experience
- Advanced skills and expertise in a range of products and services, processes, procedures and systems
- Solid knowledge of the business unit and operational functions for the business area supported
- Knowledge of regulatory issues/requirements for jurisdictions supported
- Understanding of internal and industry regulations and trends
- Ability to work within moderately defined guidelines across multiple steps, systems, and jurisdictions
- Ability to exercise judgement when recommending exceptions outside general practices or guidelines
- Ability to identify and resolve issues within authority or escalate internally
- Ability to manage confidential information
- Ability to support change management projects or programs
- Ability to provide training, coaching and/or guidance to others
- Ability to adhere to Anti-Money Laundering and Business Continuity Management frameworks
Benefits
- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Process Improvement Advisor guiding IT transformation for Wepoint’s business and public - sector clients. Optimizing processes, change adoption, governance, and performance across complex organizations.
Project Operations Manager overseeing schedules, budgets, trades, and client handoffs for Hamilton design - build company. Protecting margins and improving residential construction project execution.
Privacy Operations Engineer building privacy automation, integrations, and ROPA data infrastructure for Thomson Reuters. Supporting global privacy compliance across engineering, product, legal, and privacy teams.
Patient recruitment specialist driving clinical - trial enrollment strategies for ICON Strategic Solutions. Analyzing recruitment data and partnering with advocacy groups to improve enrollment.
Ecosystem Operations Specialist streamlining partner operations for GitLab’s DevSecOps platform. Managing quote - to - cash workflows, partner data, dashboards, compliance, and process improvements.
Operational Excellence Lead aligning sales, marketing, digital, and supporting teams. Driving KPI - based execution for Softchoice’s cloud, AI, software, and digital workplace solutions.
Financial Services Operations Analyst owning product operations, launches, testing, and controls at Wave. Supporting financial products that help small businesses thrive.
Operations Analyst managing contracts, licenses, invoicing, and fulfillment for Magnet Forensics’ digital investigation software. Supporting customers, sales, finance, and internal operations teams.
Systems analyst optimizing Desjardins IT infrastructure, applications, and quality assurance. Designing solutions, diagnosing complex issues, and guiding large - scale implementations.