Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
About the role
- ServiceNow Developer responsible for the delivery and maintenance of the enterprise ServiceNow application at Ledcor. Collaborating with teams while providing configuration support and ongoing maintenance.
Responsibilities
- Configure/Customize ServiceNow including Workflows, Service Portal, Service Catalog, Client scripts, Business Rules
- Translate business objectives into systems requirements while Contributing to the design and creation of document specifications for system changes
- Aid in the design of reports and dashboards, identify trends and work with IT Departments to mitigate issues
- Develops technical and non-technical documentation regarding process and change controls
- Test and update any customizations required for upgrades to new releases of ServiceNow
- Develop quality deliverables that are adequately unit tested before handover for user acceptance testing
- Offer tier 1 support end users and resolve issues in a responsive, professional, and timely manner
Requirements
- 5+ years of hands-on technical working experience as a ServiceNow Developer, or equivalent enterprise application, in a medium or large enterprise organization
- 2+ years of hands-on working experience as a member of a medium or large sized help desk
- Good working knowledge of ServiceNow capabilities, features and functionality
- Extensive knowledge of ServiceNow including Incident, Problem, Change, Service Request, Configuration Management Database (CMDB) and Knowledge Management
- Effective relationship management and communication skills, with demonstrated success dealing effectively with customers, vendors, peers and senior management
- Effective analytical and problem-solving skills with sound judgement and decision making skills
- Excellent communication skills both written and verbal, strong leadership, interpersonal and organizational skills
- Experience with ITIL & Service Management.
Benefits
- Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing.
- We offer exciting, challenging work with opportunities to develop your skills and knowledge.
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