Sales Engineer at 360Learning integrating sales, product, and customer success to support growth objectives. Becoming an expert in technology and market alignment for enterprise business expansion in North America.
About the role
- Customer Solutions Architect responsible for pre-sales solutioning across telecom portfolios. Simplifying complex solutions and translating them into real business value while partnering with Sales Executives.
Responsibilities
- Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
- Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
- Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
- Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities
Requirements
- 3–7+ years of experience in telecommunications or technical pre-sales
- Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
- Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments
- Expertise in the following core areas: Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
- Voice: Strong background in SIP, VoIP, trunking,Toll Free, and SMS messaging
- Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
- Experience working with or integrating RESTful APIs
- Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)
- The Soft Skills: Customer-Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
- Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
- Bilingual Excellence: Fluency in both English and French is required/preferred
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- minimum 3 weeks of vacation
- flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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