Customer Solutions Architect specializing in telecommunications solutions for TELUS. Driving customer success through integrated data, voice, mobility, and IoT solutions while partnering closely with Sales Executives.
About the role
- Customer Solutions Architect responsible for pre-sales solutioning across telecom portfolios. Simplifying complex solutions and translating them into real business value while partnering with Sales Executives.
Responsibilities
- Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
- Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
- Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
- Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities
Requirements
- 3–7+ years of experience in telecommunications or technical pre-sales
- Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
- Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments
- Expertise in the following core areas: Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies
- Voice: Strong background in SIP, VoIP, trunking,Toll Free, and SMS messaging
- Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems
- Experience working with or integrating RESTful APIs
- Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)
- The Soft Skills: Customer-Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions
- Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives
- Bilingual Excellence: Fluency in both English and French is required/preferred
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- minimum 3 weeks of vacation
- flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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