About the role

Hosting Systems Principal maintaining Thales North America’s cloud and virtual infrastructure. Supporting VMware, Azure, AWS, Linux, Windows, and Engineering applications.

Responsibilities

Deploy, maintain, and ensure uptime of production and engineering virtual servers.
Provide infrastructure support and application deployment assistance to the Engineering software support team.
Champion service restoration through prioritization and escalation to vendors or internal support groups.
Support infrastructure-related service incidents and follow internal management escalation procedures.
Handle ServiceNow tickets, read architecture diagrams, and construct services based on those diagrams.
Support infrastructure including VMware hypervisors, Azure, AWS, Hyper-V, Linux servers, and Windows servers.
Support Engineering applications including Jira, Artifactory, and Bitbucket.
Ensure systems meet Thales security standards and escalate violations as required.
Prepare a weekly Systems service availability report for the department.
Monitor customer Service Level Agreements with respect to availability.
Maintain system service levels through proactive monitoring and maintenance.
Work with minimal supervision and provide suggestions for professional development and training plans.
Work on assigned projects to advance partnership opportunities with other teams.
Provide 7/24 on-call support for infrastructure-related service incidents through team rotation.

Bachelor’s degree in computer science with a minimum of 5 years of relevant work experience, or Master’s degree in computer science with 4+ years of relevant work experience, or an equivalent combination of education and work experience.
At least 5 years of Linux enterprise infrastructure related experience.
At least 5 years of experience administering VMware vSphere, vCenter, and Azure Stack.
Eligibility under the Canadian Controlled Goods Program.
Able to obtain NATO Secret security clearance.
Strong knowledge and experience administering applications on Microsoft Windows and Linux; Red Hat and Ubuntu preferred.
Excellent interpersonal and leadership skills.
Excellent oral and written communication, people skills, planning, implementation, and troubleshooting skills.
Ability to carry out multiple assignments.
Detail-oriented and able to work on own initiative.
Experience with Microsoft Active Directory and software development environments is ideal.
Ability to provide 7/24 on-call support on a team rotation.
Some weekend and evening work may be required.

Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
Company paid holidays, vacation days, and paid sick leave.
Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
Employee Discounts on home, auto, and gym membership.
Eligible for the NORAM referral program for external candidates; Tier 1 referral compensation of $1,500.
Hybrid or remote work arrangement.
Professional development and training plan support.
Flexible core business hours, Monday to Friday, between 9:30 a.m. and 3:00 p.m.