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About the role

  • Outbound sales leader driving revenue for TTC's global travel brands. Coaching specialists, optimizing campaigns, and improving conversion and productivity performance.

Responsibilities

  • Lead and develop a team of Outbound Sales Specialists to achieve revenue, conversion, and productivity goals
  • Coach team members through call reviews, performance discussions, and ongoing skill development
  • Monitor contact rates, conversion rates, revenue attainment, productivity, and funnel performance
  • Use data and performance insights to identify opportunities, remove barriers, and improve results
  • Drive outbound sales programs including high-intent leads, past guest campaigns, abandoned carts, and customer reactivation initiatives
  • Establish and maintain performance management and accountability practices
  • Partner with Marketing and Contact Center leadership to maximize lead quality and campaign effectiveness
  • Support recruitment, onboarding, and development as the outbound sales team grows
  • Recommend and implement improvements to processes, workflows, scripts, and sales practices
  • Contribute operational insights and best practices to shape and scale TTC's outbound sales capability

Requirements

  • 3+ years of outbound sales experience within a sales contact center, business development, or similarly target-driven environment
  • Previous people leadership experience with responsibility for coaching, performance management, and team results
  • Experience managing against measurable revenue, sales, conversion, or productivity targets
  • Strong understanding of outbound sales methodologies, lead management, and sales funnel performance
  • Demonstrated ability to use data and reporting to drive performance improvements
  • Experience coaching consultative selling, objection handling, and conversion techniques
  • Strong communication and relationship-building skills with the ability to influence across teams
  • Experience working cross-functionally to achieve broader business objectives
  • Experience leading outbound sales, inside sales, business development, or contact center sales teams
  • Experience building, launching, or scaling new sales programs or capabilities
  • Experience with marketing-generated leads, lead nurturing, customer reactivation, or abandoned cart programs
  • Experience in travel, hospitality, or another high-consideration consumer sales environment
  • Experience with Salesforce, Genesys, or similar CRM/contact center technologies

Job title

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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