Community impact specialist measuring grants, volunteer programs, and partnerships. Advancing social and environmental outcomes for a British Columbia financial cooperative.
About the role
- Community Growth Manager scaling B2B and B2C communities for AI-powered digital businesses. Driving engagement, live sessions, reporting, and member success across global founder and operator ecosystems.
Responsibilities
- Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs
- Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses
- Encourage passive members to become active contributors through participation and accountability
- Create engagement systems that keep communities active, valuable, and supportive
- Maintain structure across community channels, threads, and content
- Moderate conversations, guide discussions, and ensure members receive timely responses and support
- Support new community initiatives, programs, and engagement formats
- Coordinate and support live calls, workshops, and community sessions
- Facilitate productive discussions during group sessions
- Ensure members extract clear value from each session
- Track participation, activity levels, and community growth metrics
- Identify patterns in member behavior, questions, and challenges
- Share community insights with internal teams to improve customer experience and program outcomes
- Collaborate with Customer Success, Operations, and Leadership
- Escalate community issues or requests requiring product, support, or operational input
- Identify opportunities for community insights to improve internal systems and services
Requirements
- Proven work experience managing communities within the high-ticket coaching, consulting, or information product space
- Experience supporting premium coaching programs, masterminds, memberships, or similar high-ticket communities
- Demonstrated ability to drive community engagement contributing to member retention, customer success, and upsell opportunities
- Experience working with founders, coaches, or entrepreneurs in high-growth digital businesses is highly preferred
- 3–5+ years experience managing online communities in tech, SaaS, AI, or startup ecosystems
- Experience moderating and managing communities on Slack, Discord, Skool, or other modern community platforms
- Strong understanding of business growth, digital products, and service-based businesses
- Exposure to both low-ticket digital products and high-ticket service offers
- Experience in environments where communities support customer growth, acquisition, or business development
- Familiarity with software products, SaaS ecosystems, or AI-driven businesses
- Understanding of the software and online business landscape
- Excellent communication and moderation skills
- Highly organized and able to manage multiple discussions and initiatives simultaneously
- Comfortable operating in a fast-moving startup environment
- Strong sense of ownership and accountability
- Experience with Slack, Discord, Skool, Zoom, Notion, and other modern community and collaboration platforms
Benefits
- Competitive Compensation based on experience
- Performance-Based Incentives: Quarterly bonuses tied to your contributions and results
- Personal Development & Growth: 1:1 coaching from C-Suite leaders and access to $20,000 worth of training
- Remote Flexibility: Work from anywhere while leading a global team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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