Email Deliverability Specialist helping Customer.io customers reach inboxes through authentication, reputation monitoring, and compliance. Partnering with Support, Customer Success, Engineering, and Product to scale deliverability practices.
About the role
- Applied Research Intern developing NLP, machine learning, and GenAI solutions for Thomson Reuters tax and accounting products. Building prototypes and models within a collaborative Toronto Labs team.
Responsibilities
- Experiment and develop across the entire model development lifecycle
- Build, test, and deliver high-quality machine learning and NLP solutions
- Collaborate on a cross-functional, interdisciplinary global team
- Partner with colleagues across the globe
- Try new approaches and learn new technologies
- Contribute ideas and solve real-world AI challenges
- Support applied research and development of new products and technologies for Thomson Reuters customers
- Deliver automation and transformative enhancements for tax and accounting products
Requirements
- PhD student/recent graduate, or MSc recent graduate in a discipline relevant to NLP, IR, ML, or Statistics
- Practical and relevant experience building NLP, IR, or ML systems from ideation to implementation
- Software engineering skills for prototyping
- Proficiency implementing solutions using Python, deep learning and agentic frameworks, and relevant tools
- Experience using code collaboration and versioning systems such as GitHub
- Familiarity with cloud tools such as Amazon AWS, Microsoft Azure, or Google Cloud
- Data-driven problem-solving and decision-making mindset
- Ability to communicate complex AI solutions verbally and in writing to audiences with diverse technical backgrounds
- Preferred: ability to translate academic research into working prototypes
- Preferred: experience experimenting with novel NLP, IR, or ML models
- Preferred: familiarity with generative AI, large language models, and agentic, observability, and LLM tracing frameworks
- Preferred: self-driven attitude and ability to work with limited supervision
- Preferred: ability to collaborate with internal team members and external stakeholders
- Preferred: comfort working in fast-paced, agile environments managing uncertainty and ambiguity
- Publications at relevant venues such as ACL, EMNLP, NAACL, NeurIPS, ICLR, SIGIR, KDD, or similar venues are a bonus
- Preferred internship length is 8 months
Benefits
- Enriched internship program focused on developing skills
- Access to a network of peers and leaders across the global organization
- Continuous learning and skill development
- Inclusion and belonging
- Flexibility
- Work-life balance
- Volunteer opportunities to make an impact in the community
- Flexible and supportive benefits
- Wellbeing programs
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