ServiceNow Developer designing and executing solutions for clients in multiple Canadian cities. Leading development efforts and collaborating with stakeholders for optimal platform performance.
About the role
- Senior Enterprise Architect leading the ServiceNow platform strategy at TJX Canada, ensuring scalable technology solutions and collaboration across diverse teams.
Responsibilities
- Serve as the primary architect for the ServiceNow platform, while ensuring its integration and strategic positioning within the broader enterprise ecosystem
- Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM / DevOps etc.)
- Partner with enterprise and solution architects to design end-to-end solutions that span multiple platforms and domains
- Develop an understanding of TJX’s global business strategies and contribute to development of an application rationalization & modernization roadmap.
- Develop reusable frameworks, reference architectures, and design templates
- Supports the publication and communication of strategic technology standards, frameworks, principles and roadmaps to be used throughout the IT organization to guide technology decisions and leverage opportunities through efficient design
- Define and evolve the enterprise ServiceNow platform’s architecture and roadmap aligned with business needs
- Promote DevOps, CI/CD, and cloud-native practices across ServiceNow and other enterprise solutions
- Lead high-level design, integration patterns, and performance/scalability best practices
- Ensure adherence to platform best practices, security, data model integrity, and upgradeability
- Define and enforce architectural governance processes and design review boards
- Stay abreast of new ServiceNow product offerings, trends, and emerging technologies
Requirements
- 8+ years of overall IT experience, including 5+ years in enterprise architecture or solution architecture, with a proven track record of designing and implementing large-scale, enterprise-level systems across multiple domains.
- 5+ years of ServiceNow platform architecture and solution design experience, including complex, multi-module implementations.
- Strong understanding of enterprise architecture principles, frameworks (e.g., TOGAF, Zachman), security, and data governance.
- Strong understanding of cloud computing concepts and foundational cloud skills, including IaaS, PaaS, SaaS, and hybrid architectures; experience with DevSecOps practices, CI/CD pipelines
- Ability to bridge business and technology, translating strategic objectives into actionable architecture roadmaps
- Expertise in ServiceNow core components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, and Custom Apps.
- Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules
- ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS) certification
- Experience with integration design patterns and technologies (Event Driven, REST, SOAP, JDBC, APIs) across heterogeneous systems.
- Strong leadership, communication, and stakeholder influencing skills.
- Bachelor’s and/or master’s degree in computer science, Computer Engineering, or related field, or equivalent experience.
Benefits
- Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
- Management Incentive Plan along with a robust Retirement Savings Program
- A competitive vacation package, paired with a Vacation Trade Program that allows you to opt in for an extra week.
- Enjoy Associate discounts at our stores, available to you and eligible family members.
- Comprehensive training and development resources designed to help you learn, grow, and succeed.
- Exciting career paths with growth opportunities and tuition reimbursement to support your career progression.
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