Principal Technical Consultant guiding customers on ServiceNow implementations and configurations. Supporting process improvement and technical delivery in a fully remote role.
TI
Senior Technical Operations Analyst, ServiceNow
Posted last month
About the role
- Senior Technical Operations Analyst managing Incident and Major Incident processes at TJX. Driving improvements and collaborating across ITSM functions for operational stability.
Responsibilities
- Own and govern the Incident and Major Incident Management processes
- Drive process improvements and manage governance across ITSM functions
- Create user guides, SOPs, and best practice materials for operations
- Collaborate with SMO process owners on initiatives and projects
Requirements
- 5 + years’ experience making technical and process changes in a large enterprise environment
- 3 + years’ experience with ServiceNow Incident and Major Incident modules
- ServiceNow database understanding and reporting
- Understanding of CSDM framework and implementation experience
- CMDB expertise and key process integrations
- Strong understanding of ITIL principles and ITSM best practices
- Relevant undergraduate BA, BS degree in IT or Business or equivalent experience
- ITIL Foundation or higher certification preferred
Benefits
- Health insurance
- Paid time off
- Professional development
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