ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.
TI
Senior Technical Operations Analyst, ServiceNow
Posted 3 months ago
About the role
- Senior Technical Operations Analyst managing Incident and Major Incident processes at TJX. Driving improvements and collaborating across ITSM functions for operational stability.
Responsibilities
- Own and govern the Incident and Major Incident Management processes
- Drive process improvements and manage governance across ITSM functions
- Create user guides, SOPs, and best practice materials for operations
- Collaborate with SMO process owners on initiatives and projects
Requirements
- 5 + years’ experience making technical and process changes in a large enterprise environment
- 3 + years’ experience with ServiceNow Incident and Major Incident modules
- ServiceNow database understanding and reporting
- Understanding of CSDM framework and implementation experience
- CMDB expertise and key process integrations
- Strong understanding of ITIL principles and ITSM best practices
- Relevant undergraduate BA, BS degree in IT or Business or equivalent experience
- ITIL Foundation or higher certification preferred
Benefits
- Health insurance
- Paid time off
- Professional development
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Product Owner I leading product direction for AskHR, a ServiceNow - based HR help desk application at TD. Fostering collaboration and innovation to enhance colleague HR experience.
ServiceNow Implementation Consultant leading complex ITSM modernization engagement for a credit union client. Requires deep ServiceNow expertise and strong client - facing skills.
ServiceNow Administrator responsible for the administration, configuration, and maintenance of Stantec's ServiceNow platform. Collaborating with stakeholders for technical solutions and ensuring platform compliance.
Lead Analyst maximizing the value of the ServiceNow platform at CBC/Radio - Canada. Leading and coordinating analyst team efforts and ensuring alignment with corporate technology initiatives.
Software Solutions Architect contributing to strategic technology solutions at iA Financial Group. Leading technology integration and architectural decisions while optimizing processes across business units in Quebec.
Senior ServiceNow Technical Consultant leading complex ITSM modernization for a credit union client. Requires deep ServiceNow expertise and strong client - facing skills.
Gestionnaire de données CMDB travaillant avec l'équipe plateforme ServiceNow. Garantir la qualité des données CMDB et contribuer à l'automatisation des processus TI.
ServiceNow Engineer designing, developing, and supporting ServiceNow applications for Equitable Bank. Collaborating with stakeholders and ensuring the integrity of the ServiceNow instance while providing technical support and documentation.
ServiceNow consultant designing integration solutions using industry best practices and hands - on development. Focus on Field Service Management, Customer Service Management, and ITSM.