Bilingual LTD Case Manager adjudicating long - term disability claims at Disability Management Institute, ensuring excellent customer service throughout the process.
About the role
- Remote bilingual MomentMakers® addressing customer inquiries through phone, email, and web. Ensuring adherence to brand guidelines while achieving performance goals during overnight shifts.
Responsibilities
- Respond to incoming customer communications via telephone, email, and web
- Represent our brands professionally to meet customer needs
- Follow brand guidelines and scripts
- Schedule leads and appointments
- Accurately record customer information into brand databases/platforms
- Perform quality checks and correct errors
- Achieve overnight performance goals and targets
Requirements
- Bilingual in English and French (required)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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