Sr. Support Tools Product Manager at Samsara, responsible for driving strategy and impacting support experience across multiple tools. Leading cross - team efforts to enhance sales technology stack.
About the role
- Senior Director of Product Management leading product strategy for Toptal’s platform and products. Guiding Product Managers and collaborating with executives across functions for growth and innovation.
Responsibilities
- Own and evolve the end-to-end product strategy and roadmap for a portfolio of internal and customer-facing products, with an emphasis on growth, platform leverage, and cross-product synergy.
- Define how Toptal’s products, tools, marketplaces, and services come together into cohesive customer experiences for both talent and clients.
- Translate high-level vision into clear strategic frameworks, roadmaps, and prioritization criteria that teams can execute against.
- Identify and validate opportunities for platform capabilities that can be reused across business lines, acquisitions, and partners.
- Lead strategy for upsell, cross-sell, and packaging across multiple offerings and customer segments.
- Partner closely with Growth Marketing to align experimentation, funnel optimization, and long-term product strategy.
- Define segmentation-driven approaches for determining what to offer, when to offer it, and how.
- Partner closely with M&A to develop and continuously improve repeatable product integration frameworks that support acquisition strategy and accelerate value creation.
- Provide thought leadership and clear communication (written and verbal) to Product, Engineering, and executive stakeholders.
- Track progress, assess risks, and communicate tradeoffs, mitigation plans, and outcomes.
- Guide prioritization and sequencing of initiatives as the team and portfolio scale.
- Lead, coach, and grow a team of Product Managers, helping them do the best work of their careers.
- Help shape the Product Management function and culture, including how teams collaborate, plan, and measure success.
- Work cross-functionally with Operations, Legal, Marketing, and Engineering to ensure alignment, buy-in, and execution.
- Establish objectives and initiatives, recommend team structure, and scale the organization thoughtfully as strategy solidifies.
Requirements
- Bachelor’s degree is required, preferably in a technical discipline (Computer Science, Information Systems, Mathematics, or Economics).
- At least 10 years of proven software Product Management experience.
- At least 3 years of experience leading other Product Managers.
- Prior experience working as a Software Engineer is a strong plus.
- Experience leading AI-enabled products, with a focus on delivering measurable business outcomes.
- Comfortable working with SQL or spreadsheets to analyze data, as well as conducting research with internal and external users.
- Ability to creatively craft solutions through data and a user-centric approach.
- Be meticulous and have a high bar for quality when writing user stories, brainstorming technical approaches, and testing a feature before it is released.
- Be humble, willing to learn, and do whatever is needed to help us accomplish our goals.
- Outstanding written and verbal communication skills.
- Experience using agile development methodologies with globally distributed teams and the ability to keep up with a fast-paced and global company.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Benefits
- Remote work options
- Professional development opportunities
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