Principal Product Manager owning scalable capital platform infrastructure for Upstart’s AI lending marketplace. Shaping lender and investor integrations, workflows, reporting, and enterprise - grade systems.
TT
Product Manager – Workforce Management
Posted 3 months ago
About the role
- Product Manager leading squad operations of Trackforce’s WFM solution. Collaborating with teams to drive product delivery and client engagement.
Responsibilities
- Own and facilitate squad ceremonies – dailies, refinements, sprint planning, and retrospectives.
- Become the primary product voice in the squad; resolve day-to-day blocking questions as much as possible before escalating to the Group PM.
- Maintain and actively manage the squad’s backlog: write, refine, and prioritize tickets with clear acceptance criteria. This is a very important, regular and ongoing process.
- Track and actively drive ticket velocity from a product management perspective, removing ambiguity that slows engineering.
- Collaborate closely and respectfully with engineers, QA, and design to ship high-quality increments.
- Become a deep subject-matter expert on our major WFM (aka ‘BOSS’) modules: Scheduling, Time & Attendance, Payroll, and Billing.
- Learn the private security domain including: WFM workflows, the significance of key metrics, break-rule compliance, and how security companies win and lose on margins.
- Use the product hands-on—explore it, break it, understand every configuration option—so you can have credible conversations with clients and engineering alike.
- Study available documentation such as the help guide with genuine curiosity.
- Build strong, trust-based relationships with Engineering, QA, and Design; act as a collaborative partner rather than a gatekeeper.
- Participate in customer-facing conversations as your expertise grows, supporting the Group PM’s client engagement efforts.
- Communicate product decisions and trade-offs clearly and tactfully; create dialogue rather than declarations. Be tenacious without being pugnacious.
- Assist the Group PM with competitive research, market analysis, and synthesis of client feedback.
- Contribute to roadmap planning and prioritization discussions with well-reasoned, data-informed input.
- Proactively surface risks, gaps, and opportunities observed at the squad level.
Requirements
- 1-4 years of product management, business analysis, or equivalent hands-on experience (implementation consultant, scrum master, support specialist, etc.).
- Working in agile/scrum environments; Jira tools or equivalent
- Demonstrated ability to write clear, well-structured user stories and acceptance criteria coupled with strong verbal communication skills
- Bachelor’s degree in business or computer science, or equivalent practical experience
Benefits
- Hybrid and flexible work model
- Three weeks of vacation starting in your first year
- Paid sick days & family obligation days
- Comprehensive health & dental coverage from Day 1
- 24/7 telemedicine access
- Mental health & wellness support
- Life insurance, AD&D, long term disability & critical illness coverage
- RRSP & DPSP with employer matching
- Employee referral bonus
- Paid volunteer day & recognition programs
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