Account Director growing strategic SaaS cybersecurity accounts across North America at Trustonic. Managing enterprise relationships, renewals, upsells, negotiations, and new business across wireless and connected - device markets.
About the role
- Account Director managing strategic enterprise accounts and new business for Trustonic’s secure device-locking SaaS platform. Driving wireless ecosystem growth across the US and Canada.
Responsibilities
- Own and grow a portfolio of strategic customer accounts across North America
- Build trusted relationships with key customer stakeholders and act as primary commercial contact
- Drive customer retention, contract renewals, upsell opportunities, and long-term account growth
- Develop and execute account plans focused on customer satisfaction, relationship development, and revenue expansion
- Act as a customer advocate internally
- Support closure of strategic opportunities with key industry participants
- Identify, qualify, and develop new business opportunities across telecommunications, retail, MVNO, mobility, device financing, leasing, and enterprise technology markets
- Build and maintain a qualified sales pipeline
- Lead sales activity from initial engagement through contract execution
- Develop relationships and expand Trustonic’s presence across the wireless and connected device ecosystem
- Lead commercial discussions and contract negotiations
- Collaborate with Legal, Product, Operations, Finance, and Executive Leadership
- Maintain accurate sales forecasts and CRM records
- Achieve or exceed revenue, retention, account growth, and new business targets
Requirements
- Proven experience in enterprise sales, strategic account management, business development, or a similar commercial role
- Demonstrable success managing complex sales opportunities involving multiple stakeholders
- Experience owning and growing strategic enterprise customer relationships
- Strong experience in customer retention, account expansion, upselling, and new business development
- Experience leading sales opportunities from initial engagement through to contract execution
- Experience using Salesforce or a comparable CRM platform
- Strong communication, presentation, negotiation, and relationship-building skills
- Experience within telecommunications, wireless, SaaS, fintech, mobility, device lifecycle management, or related technology industries
- Experience working with mobile operators, retailers, MVNOs, distributors, channel partners, or service providers
- Experience selling into enterprise technology organisations
- Existing relationships or understanding of the North American wireless and connected device ecosystem
- Strong commercial acumen and ability to identify and develop revenue opportunities
- Ability to manage complex, multi-stakeholder sales cycles
- Strong pipeline management, forecasting, and CRM discipline
Benefits
- Competitive compensation
- Bonus scheme
- Private medical insurance for you and your family from day one
- Remote working arrangements
- Open holiday policy with no upper limit
- Support for volunteering and causes that matter to you
- Professional development and career progression opportunities
- Exposure and interaction with global teams
- Commitment to diversity, equity, and inclusion
- Collaborative environment where your voice is valued and wellbeing is prioritised
- Opportunity to work on technology that drives global economic inclusion
Job title
Job type
Experience level
Salary
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Degree requirement
No Education Requirement
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