Engineering Technical Lead at TTEC Digital responsible for building AI CX tools in a startup environment. Leading teams to create innovative solutions for major brands across the globe.
About the role
- Principal Software Engineer building next-gen AI CX tools for TTEC Digital. Collaborating with teams to solve complex engineering problems in a startup-like environment.
Responsibilities
- As this group's Principal Software Engineer, you will be the "right-hand" of the engineering leader and part of the org's leadership team.
- You will be the organization's problem solver. Not an architecture title you hide behind — a coder who jumps into whichever squad is stuck, ships the hard thing, and moves on.
- You will jointly own the Platform Architect responsibilities for C1 Platform Foundation. This is a fast-moving train in a startup environment: the tech we build on changes monthly, the plan changes with it, and you thrive on that.
- Show-me mentality — your influence comes from the code you ship, demoed on Fridays like everyone else.
- The hardest problems in any squad · platform architecture decisions (event bus, plugin lifecycle, multi-tenancy, RBAC, schema registry) jointly with the engineering leader
- Pattern-setting reference implementations
- Training up the engineers around you — you raise the whole team's level · unblocking, by writing code, not memos.
Requirements
- 12+ years hands-on, genuinely polyglot — fluent in 7+ languages across your career. Senior-level Go is mandatory; Python and TypeScript expected in the mix; a native/systems language a strong plus.
- Breadth across multiple technologies and verticals — you've shipped in more than one industry and more than one architectural era, and adapted fast each time.
- Deep understanding of high-capacity distributed systems and their failure physics — state management, race conditions, locking, contention, ordering, back-pressure. You've debugged these in production, not just read about them.
- Multiple messaging systems (NATS / Kafka / Redpanda / RabbitMQ-class) and multiple database types and backgrounds — relational, KV, document, columnar, graph — and you know which fits and why.
- Two clouds minimum, one deep; GCP strongly preferred as the deep one.
- Strong AI knowledge — LLMs, SLMs, RAG, knowledge graphs, agents, training/fine-tuning, eval — and hands-on experience working AI into code: building AI-powered features and using AI-assisted development to move exponentially faster.
- Troubleshooting/debugging master — the strongest debugger in the building. Reads unfamiliar code, a stack trace, or a flame graph and sees it. Knows where the breakpoint goes without flailing.
- Problem-solves quickly and trains up others as a multiplier — pattern-matches instantly on distributed systems, real-time audio, browser internals, AI pipelines, high-throughput data models.
- Floats by choice. Does not want to own a squad. Wants to own the hard 10%.
- Sets patterns by shipping the reference implementation, not by writing the doc.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Product Engineer with strong product sense and engineering skills for a leading IT services company. Taking ambiguous goals and delivering software solutions with minimal guidance.
Senior Full Stack Developer using Angular and .NET to deliver digital banking solutions at Beem Credit Union. Collaborating with cross - functional teams for robust and scalable technology solutions.
Senior Solution Consultant at Guidewire shaping customer adoption of Guidewire Cloud capabilities through close collaboration with customers and mentoring junior consultants. Elevating customer success by bridging needs with solutions and delivering innovative Guidewire Cloud features.
Solution Consultant working at the intersection of technology and customer adoption for Guidewire. Delivering industry - wide solutions through strategic partnerships with key customers and stakeholders.
Engineering Project Lead leading technology deployment projects at CBC/Radio - Canada. Managing detailed designs, implementation phases, and ensuring compliance with regulations.
Software Engineer developing full - stack solutions at TrueContext, leveraging AI tools for enhanced productivity. Building features across React front end and Java backend for field service operations.
Software Engineer designing, building, and evolving compliance technology solutions for the wealth management industry. Collaborating across teams for high - quality software delivery and continuous improvement.
Full Stack Developer building and maintaining data pipelines for audience data at CBC. Collaborating with teams to enhance data tools and workflows while embracing a hybrid work model.
Engineering Talent Lead managing the growth of engineering team through full - cycle recruiting across AI and robotics functions. Collaborating directly with founders to ensure quality hiring processes.