Senior Learning Experience Designer shaping training for frontline teams at Twilio. Designing engaging learning experiences leveraging AI for a remote-first culture.
Responsibilities
Design and develop high-impact learning programs tailored for a fast-paced support environment.
Build interactive e-learning modules, video tutorials, job aids, and simulations.
Partner with Support Leadership and Quality Assurance for gap analysis.
Create micro-learning and searchable knowledge assets.
Use metrics to measure effectiveness and optimize programs.
Requirements
3+ years in Instructional Design or Learning Experience Design, preferably within a SaaS or Customer Support enablement context.
A demonstrated ability to create engaging digital content.
Exceptional writing skills.
Ability to analyze data and propose solutions.
Mastery of ADDIE, SAM, or Backward Design.
Proficiency in Articulate 360, Adobe Creative Cloud, and Cornerstone.
Ability to translate technical product briefs into engaging narrative.
Agility to pivot quickly when product features change.
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