Product Designer shaping marketplace and subscription experiences for a Vancouver growth - stage company. Owning research, prototyping, UI delivery, and scalable design systems for hundreds of thousands of users.
About the role
- Senior Learning Experience Designer shaping training for frontline teams at Twilio. Designing engaging learning experiences leveraging AI for a remote-first culture.
Responsibilities
- Design and develop high-impact learning programs tailored for a fast-paced support environment.
- Build interactive e-learning modules, video tutorials, job aids, and simulations.
- Partner with Support Leadership and Quality Assurance for gap analysis.
- Create micro-learning and searchable knowledge assets.
- Use metrics to measure effectiveness and optimize programs.
Requirements
- 3+ years in Instructional Design or Learning Experience Design, preferably within a SaaS or Customer Support enablement context.
- A demonstrated ability to create engaging digital content.
- Exceptional writing skills.
- Ability to analyze data and propose solutions.
- Mastery of ADDIE, SAM, or Backward Design.
- Proficiency in Articulate 360, Adobe Creative Cloud, and Cornerstone.
- Ability to translate technical product briefs into engaging narrative.
- Agility to pivot quickly when product features change.
Benefits
- Competitive pay
- Generous time off
- Ample parental leave
- Wellness leave
- Healthcare
- Retirement savings program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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