Senior Project Manager leading complex customer and internal SaaS projects from initiation through completion. Coordinating cross - functional teams, budgets, risks, stakeholders, and executive reporting within Canada.
About the role
- Project Manager overseeing CRM Consulting deliveries for major sports rights holders. Managing complex projects, client relationships, and cross-functional teams in a fast-paced environment.
Responsibilities
- Own delivery of CRM Consulting engagements from kick-off through completion
- Develop and maintain clear project plans, timelines, and milestones
- Ensure delivery remains on track across scope, time, and dependencies
- Manage a portfolio of CRM Consulting projects, prioritizing the most complex and high-impact engagements
- Maintain visibility across all active projects, identifying risks and dependencies early
- Provide structured updates and clear reporting on delivery status
- Act as the primary point of contact for day-to-day delivery matters with clients
- Lead regular status updates, ensuring clarity, transparency, and proactive communication
- Support consultants in maintaining strong client relationships through structured delivery
- Coordinate across CRM consultants, data teams, and internal product teams
- Manage dependencies across multiple stakeholders, including geographically distributed teams
- Track project budgets, burn rate, and overall delivery health
- Identify and flag scope changes and delivery risks early
- Establish and evolve consistent delivery standards, practices, and frameworks across CRM Consulting engagements
Requirements
- 5+ years of experience in project or delivery management
- Experience delivering client-facing projects in consulting, CRM, or technology environments
- Strong ability to manage complex projects with multiple stakeholders
- Experience coordinating across cross-functional teams
- Excellent communication and stakeholder management skills
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