Senior Full Stack Engineer improving APIs, backend services, and customer - service tools for Skylight’s family technology platform. Collaborating with Customer Success and Engineering to simplify family experiences.
About the role
- Customer Support Specialist supporting users of UpCodes’ construction compliance and product research platform. Troubleshooting issues, managing support channels, and informing product improvements.
Responsibilities
- Run point on the support phone line, live chat, and email inbox
- Help users get the most out of the UpCodes platform
- Work closely with Product, Content, and in-house building-code expert teams to answer user questions and address challenges
- Share customer feedback with internal teams
- Troubleshoot and report potential bugs to the Engineering team
- Serve as a customer advocate and inform product roadmap and strategy
- Improve internal support documentation and processes
- Lead expansion of the external knowledge base
Requirements
- Minimum 2–4 years of experience in a customer-facing role
- Fluent in modern, cloud-based work tools, such as Google Workspace and Slack
- Comfortable learning and adopting new SaaS tools quickly
- Comfortable working with technical subscription management, billing, and customer account tools
- Experience with Chargebee or a similar platform is a plus
- Extremely organized and detail-oriented
- Fantastic communicator and conversationalist
- Strong desire and willingness to learn and build as the product and processes evolve
- Good sense of humor and down-to-earth personality
- Hustling mentality and willingness to handle tasks of all sizes
- Must be based in North or South America
Benefits
- Equity
- Competitive salary
- Benefits
- Potential for growth over time
- Remote work
Job title
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Experience level
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Degree requirement
No Education Requirement
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