Institutional partnerships leader driving sponsorships and commercial growth for BeInCrypto, a global financial media newsroom covering institutional finance and digital assets. Selling research, content, podcast, newsletter, and event solutions.
About the role
- Client Relationship Manager supporting Util-Assist’s utility consulting and services clients. Managing relationships, Statements of Work, procurement, contracts, invoicing, and project delivery across the GTA.
Responsibilities
- Act as the main point of contact with clients and develop plans to provide solutions for business requirements
- Meet regularly with clients and resolve client concerns
- Liaise with direct service channels to ensure client needs are fulfilled effectively
- Collaborate with departments to ensure client satisfaction with organizational products and services
- Support clients through project cycles and ensure a positive, transparent experience
- Clarify client scope and expectations with project teams and ensure consistent, on-time deliverables
- Develop and coordinate Statements of Work, documenting scope, deliverables, timelines and requirements
- Work with client procurement teams on purchase orders and related documentation
- Act as intermediary between clients and vendors and coordinate meetings to discuss requirements and business challenges
- Assist with contract negotiations and product and pricing details
- Coordinate timely and accurate invoicing with clients and internal teams
- Deliver correspondence about problem resolutions, product and service features/upgrades, and company changes
- Attend client sites approximately four days per week and the Util-Assist office approximately one day per week
Requirements
- Bachelor of Business Administration, Communications or Marketing
- 3–5 years’ experience working in a professional services industry managing a portfolio of clients
- Prior experience in sales, account management and/or a customer service role
- Advanced knowledge of client operations to support the development of client solutions
- Strong knowledge of the utility industry
- Expert MS Office skills
- Ability to inspire, influence and negotiate business deals with clients
- Strong organizational and time management skills
- Advanced problem-solving skills and ability to develop solutions to enhance client efficiency and productivity
- Expert team collaboration skills and ability to work with other departments to develop client-benefiting strategies
- Advanced entrepreneurial skills with ability to deliver innovative, creative and custom client solutions
- Strong leadership skills
- Successful candidates must complete SIN and passport verification and pass a police vulnerability check
- Must have current legal authorization to work in Canada or the U.S.
- Ability to travel to client locations throughout the Greater Toronto Area and other locations as required
Benefits
- Truly flexible work environment with hybrid work arrangements and adaptable hours
- Summer Hours Program with a compressed workweek and extra days off from June to August
- Full vacation balance provided at the start of the year
- Paid birthday day off during the month of your birthday
- Collaborative, inclusive, and growth-focused workplace
- Employee Assistance Program with mental health resources
- Nutritional Health Coaching
- Career growth and professional development opportunities
- Generous health and dental coverage
- RRSP matching
- Parental leave top-up program
- Competitive compensation
- Equal opportunity employer with accommodations during the recruitment process
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