About the role

Account Manager growing White Cap’s construction-supply sales through field customer relationships. Prospecting, cross-selling, and resolving service issues across Concord, Pickering, and Oshawa.

Responsibilities

Profitably grow sales in the assigned customer base and achieve assigned sales growth targets
Prospect for new accounts and increase core and cross-sell opportunities within existing customers
Drive customer success and deliver a seamless customer experience using White Cap tools and resources
Conduct field business through face-to-face interactions with potential and existing customers
Increase customer value through cross-selling
Collaborate with sales organization and Shared Service support personnel on sales growth initiatives
Forecast, prospect, and bid for new business, customers, markets, and additional service opportunities
Develop and sustain sales relationships with key decision-makers and influencers
Partner with customers, vendors, Credit, and A/R to resolve customer service issues
Maintain current product knowledge and apply it when servicing customers
Submit required sales administration reports and attend company meetings
Analyze data by resolving missing or incomplete information and inconsistencies in complex research/data
Provide general guidance or training to junior-level support or professional personnel

Typically requires BS/BA in a related discipline
Generally 2–5 years of experience in a related field, or MS/MA and generally 2–4 years of experience in a related field
Certification is required in some areas
Acceptable Motor Vehicle Record (MVR) report required
Operation of a company vehicle or personal vehicle required, consistently more than 20% of the average work week
Knowledge of Miller Heiman’s Strategic Selling and Large Account Management Process concepts preferred
Prior telesales experience and proven phone sales skills preferred
Knowledge of company product line preferred