Client Services Representative supporting OSCIA agricultural cost - share and educational programs. Guiding applicants through submissions, claims, online portals, and program inquiries.
About the role
- Client Services Advisor supporting University of Toronto admissions, financial aid, and awards enquiries. Reviewing applications, maintaining records, and assisting prospective and current students.
Responsibilities
- Act as the first point of contact for general enquiries
- Respond to inbound telephone and email enquiries related to admissions, financial aid, and awards
- Provide detailed information on processes, policies, procedures, financial aid issues, financial awards, and admission requirements
- Respond to enquiries within the defined scope and redirect non-standard, difficult, or complex queries as appropriate
- Troubleshoot and resolve routine issues
- Respond to complaints and assess whether escalation to the supervisor is required
- Review admission applications for completeness
- Update application statuses in the admissions system and applicant portal
- Update and maintain database records
- Provide non-supervisory administrative guidance and day-to-day on-site support
- Support training as a resource to others
- Attend the Universities Fair and designated on-campus University Open Houses as required
Requirements
- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum of two (2) years’ experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution
- Experience applying admissions policies and strong understanding of undergraduate and second entry programs
- Excellent customer service skills, with tact and diplomacy when dealing with students, staff, diverse applicant populations, and upset or irate clients
- Familiarity with the university’s student information systems or a comparable system
- Advanced computer skills, including word processing, creating and manipulating spreadsheets, and navigating multiple websites and systems concurrently
- Excellent oral and written communication, interpersonal, and organizational skills
- Ability to adapt quickly and accurately to new procedures and changing conditions
- Ability to use independent judgment and discretion when responding to enquiries
- Ability to maintain composure under pressure
- Experience working with education systems worldwide is an asset
- Experience with document management systems is an asset
Benefits
- Annual step progression to a maximum of $86,855
- Full-time continuing budget appointment
- Accessibility accommodations throughout the application and hiring process
- Diversity and inclusion support
- University employee benefits are not otherwise specified
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Part - time Client Service Representative supporting CIBC, a relationship - oriented bank, with client accounts, transactions, and financial products. Connecting clients to appropriate banking specialists and promoting mobile banking solutions across Vancouver Island banking centres.
Client Service Associate scheduling nurses’ and home support workers’ visits for VON Canada, a nonprofit home and community care provider. Managing referrals, staffing adjustments, and client communications.
Client Services Representative handling contract inquiries for DLL, a global asset finance company. Resolving customer issues, managing cases, and processing paperwork in a hybrid Burlington role.
Bilingual client service representative handling active equipment - finance contract inquiries at DLL. Resolving customer issues, managing cases and SLAs, and processing related paperwork.
Client Service Assistant supporting BMO Private Wealth advisors and client portfolios. Coordinating account services, meetings, marketing, reporting and compliant day - to - day branch operations.
Client Services Manager supporting private clubs through MembersFirst web and marketing software. Managing client websites, publishing content, and delivering white - glove customer support.
Client Services Officer supporting commercial banking clients at BMO. Resolving service issues, identifying cross - sell opportunities, and coordinating operational initiatives.
SVP leading pharmaceutical client services, strategic marketing, and major account growth for Avalere Health. Managing senior client relationships, teams, forecasts, and integrated brand initiatives.
Client Service Manager coordinating gaming technology support, incidents, budgets, and deliveries for IGT customers in Moncton. Managing customer requirements and cross - functional technology teams across support and project activities.