Customer Solutions Architect specializing in telecommunications solutions for TELUS. Driving customer success through integrated data, voice, mobility, and IoT solutions while partnering closely with Sales Executives.
About the role
- Technical Architect leading aftersales transformation initiatives at Valtech for a global premium brand. Collaborating with teams to enhance customer-centric operations.
Responsibilities
- Assess the existing technology landscape supporting aftersales and servicing operations.
- Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.
- Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
- Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
- Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
- Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.
- Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.
- Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.
- Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.
- Assess integration patterns, data ownership, master data challenges, and system interoperability.
- Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.
- Produce structured architecture findings, risks, recommendations, and gap assessments.
- Define the future-state target architecture supporting global aftersales capabilities.
- Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.
- Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
- Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.
- Establish integration, API, and data architecture principles to guide future implementation initiatives.
- Define phased modernization and migration strategies for the future-state landscape.
- Identify opportunities for legacy rationalization and platform consolidation.
- Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.
- Create architecture roadmaps aligned with enterprise standards and strategic technology direction.
- Facilitate architecture workshops with engineering, product, operations, and business teams.
- Build alignment around architecture principles, target-state recommendations, and technology priorities.
- Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.
- Produce high-quality architecture artifacts and executive-ready deliverables.
- Communicate complex technical concepts clearly to both technical and non-technical audiences.
Requirements
- Ability to work within EST business hours and collaborate effectively with North American teams.
- Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.
- Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.
- Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
- Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.
- Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
- Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.
- Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.
- Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.
- Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
- Experience assessing and modernizing legacy environments and complex integration landscapes.
- Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.
- Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.
- Strong workshop facilitation, stakeholder management, and communication skills.
- Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.
- Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.
Benefits
- A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage.
- Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program.
- A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech.
- A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.
- Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year.
- Personal Technology Reimbursement – $30/month for every employee-offered on day 1.
- We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.
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