Senior Commerce Strategist shaping unified digital commerce ecosystems for Valtech, an experience innovation company. Aligning customer experience, business strategy, and technology for enterprise transformation.
Responsibilities
Partner with client executives and senior stakeholders to define a unified commerce strategy aligned to business objectives and growth ambitions
Facilitate alignment across business units, product teams, sales organizations, marketing teams, and digital leaders
Help organizations navigate transformation initiatives stemming from acquisitions, mergers, or business expansion
Translate strategic business goals into actionable commerce experience roadmaps
Analyze and unify complex customer journeys across multiple audiences, business units, and digital touchpoints
Develop persona frameworks that align customer needs with business priorities
Identify friction points, experience gaps, and opportunities within the commerce ecosystem
Define future-state commerce experiences that deliver customer value while supporting organizational goals
Synthesize qualitative and quantitative research, stakeholder interviews, customer insights, market dynamics, and business objectives
Understand competitive landscapes and commerce trends to inform strategic recommendations
Translate complex information into clear frameworks, narratives, and decision-making tools
Deliver actionable recommendations that guide experience design, platform implementation, and organizational change
Collaborate closely with experience, design, technology, architecture, product, and delivery teams
Ensure commerce strategies are feasible, scalable, and aligned with platform capabilities, including Adobe Commerce
Partner with implementation teams to maintain strategic alignment throughout discovery and delivery phases
Help clients understand how customer experience, business processes, and technology decisions work together to drive growth
Facilitate workshops and stakeholder alignment sessions
Present strategic recommendations and future-state visions to senior executives
Build consensus among diverse stakeholders with competing priorities
Act as a trusted advisor throughout transformation initiatives
Requirements
8+ years of experience in digital strategy, customer experience strategy, commerce strategy, management consulting, product strategy, or related fields
Experience leading strategic discovery and transformation initiatives for enterprise organizations
Strong understanding of customer journey mapping, service design, experience strategy, and persona development
Proven ability to facilitate executive workshops and stakeholder alignment sessions
Experience translating business strategy into digital experience and commerce recommendations
Strong analytical, research, storytelling, and presentation skills
Experience working within cross-functional teams that include business, experience, design, product, and technology disciplines
Ability to simplify complex organizational challenges into actionable plans
Experience with Adobe Commerce, Magento, Salesforce Commerce Cloud, SAP Commerce, Shopify Enterprise, or similar commerce platforms (preferred)
Experience supporting mergers, acquisitions, or large-scale business transformation initiatives (preferred)
B2B commerce experience (preferred)
Familiarity with digital transformation programs and customer experience modernization efforts (preferred)
Consulting or agency background preferred
Experienced in Agile methodologies and consulting (a plus)
Benefits
Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training and industry experts
Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts
Competitive compensation package
Reasonable accommodations during the interview process
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