Commerce Strategist

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About the role

  • Senior Commerce Strategist shaping unified digital commerce ecosystems for Valtech, an experience innovation company. Aligning customer experience, business strategy, and technology for enterprise transformation.

Responsibilities

  • Partner with client executives and senior stakeholders to define a unified commerce strategy aligned to business objectives and growth ambitions
  • Facilitate alignment across business units, product teams, sales organizations, marketing teams, and digital leaders
  • Help organizations navigate transformation initiatives stemming from acquisitions, mergers, or business expansion
  • Translate strategic business goals into actionable commerce experience roadmaps
  • Analyze and unify complex customer journeys across multiple audiences, business units, and digital touchpoints
  • Develop persona frameworks that align customer needs with business priorities
  • Identify friction points, experience gaps, and opportunities within the commerce ecosystem
  • Define future-state commerce experiences that deliver customer value while supporting organizational goals
  • Synthesize qualitative and quantitative research, stakeholder interviews, customer insights, market dynamics, and business objectives
  • Understand competitive landscapes and commerce trends to inform strategic recommendations
  • Translate complex information into clear frameworks, narratives, and decision-making tools
  • Deliver actionable recommendations that guide experience design, platform implementation, and organizational change
  • Collaborate closely with experience, design, technology, architecture, product, and delivery teams
  • Ensure commerce strategies are feasible, scalable, and aligned with platform capabilities, including Adobe Commerce
  • Partner with implementation teams to maintain strategic alignment throughout discovery and delivery phases
  • Help clients understand how customer experience, business processes, and technology decisions work together to drive growth
  • Facilitate workshops and stakeholder alignment sessions
  • Present strategic recommendations and future-state visions to senior executives
  • Build consensus among diverse stakeholders with competing priorities
  • Act as a trusted advisor throughout transformation initiatives

Requirements

  • 8+ years of experience in digital strategy, customer experience strategy, commerce strategy, management consulting, product strategy, or related fields
  • Experience leading strategic discovery and transformation initiatives for enterprise organizations
  • Strong understanding of customer journey mapping, service design, experience strategy, and persona development
  • Proven ability to facilitate executive workshops and stakeholder alignment sessions
  • Experience translating business strategy into digital experience and commerce recommendations
  • Strong analytical, research, storytelling, and presentation skills
  • Experience working within cross-functional teams that include business, experience, design, product, and technology disciplines
  • Ability to simplify complex organizational challenges into actionable plans
  • Experience with Adobe Commerce, Magento, Salesforce Commerce Cloud, SAP Commerce, Shopify Enterprise, or similar commerce platforms (preferred)
  • Experience supporting mergers, acquisitions, or large-scale business transformation initiatives (preferred)
  • B2B commerce experience (preferred)
  • Familiarity with digital transformation programs and customer experience modernization efforts (preferred)
  • Consulting or agency background preferred
  • Experienced in Agile methodologies and consulting (a plus)

Benefits

  • Flexibility, with remote and hybrid work options (country-dependent)
  • Career advancement, with international mobility and professional development programs
  • Learning and development, with access to cutting-edge tools, training and industry experts
  • Medical, dental, and vision insurance for you and your family, plus employer contributions to Health Savings Accounts
  • Competitive compensation package
  • Reasonable accommodations during the interview process

Job title

Job type

Full Time

Experience level

SeniorLead

Salary

CA$100,000 - CA$160,000 per year

Degree requirement

No Education Requirement

Tech skills

CloudMagento

Location requirements

RemoteCanada

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